rq08616 solutions designer - crm.

Advantages
- Hybrid work model
- Opportunity to work on Salesforce Public Sector and enterprise cloud solutions
- Hands-on experience with DevOps, Azure Cloud, and large-scale integrations

Responsibilities
The Consultant is required to work with clients and various stakeholders to address the client's ongoing tasks, taking into account business implications and requirements for enhancing the functionality of the THA application. The consultant will be responsible for providing day-to-day guidance to other team members, hands-on support services related to the development, and management of project-related documentation, and plans as well as facilitation of project tasks. Other responsibilities will include undertaking detailed analyses to identify key business issues as well as coordinating and executing the delivery of specific project activities.

- Perform day-to-day development activities on the Salesforce.com platform.
- Support the creation of customizations and integrations required for the Temporary Help Agency application in production as well as Phase 2 activities.
- Configure the Salesforce.com application based on the business requirements
- Apply best practices and experience to build Salesforce.com applications.
- Perform Root Cause Analysis (RCA) and provide resolution to production issues and incidents; debug issues identified during phase 2.
- Work closely with other developers in the vendor team, business analysts, QA analysts and project managers.
- Research Salesforce.com capabilities as needed to suit business requirements, and provide gap analysis
- Contribute to the preparation of business cases, initiating and recommending next-generation Salesforce solutions, based on technology, service gap analyses, risk, and business value to OMSB and customer base. Identify, consult with, and advise OMSB on solution technologies to facilitate business practices and promote the cost-effective application of solutions that satisfy client requirements.
- Create actionable technical documentation based on gathered business requirements.
- Assist with scoping and planning of various CRM-related projects and initiatives.
- Perform routine administration functions for Salesforce.com.
- Create documentation, including training documentation and release notes.
- Participate in cross-functional teams that address strategic business issues.
- Support the branch in developing and implementing the technical solutions needed as well as providing operational support ensuring that any technical glitch can be quickly addressed.
- Support Quality Assurance (QA) and User Acceptance testing teams to code, test, and debug extensions/tools integration services.
- Participate in code review sessions (scheduled and unplanned releases).
- Work with the vendor to aid in the preparation of the Test Plan for Unit and Integration testing.
- Prepare fully documented operational procedures for system and production system support staff as required.
- Provide problem-resolution support to database staff, system and user acceptance test teams, and other staff members.
- Coordinate system development, production support activities, and technical consultative support to other staff members.
- Provide knowledge transfer to ministry staff at all stages of this assignment.
- Resolve defects as required and help prepare the implementation plan.

Qualifications
Must haves:
- 10+ years of full-cycle software development including requirements, design, development, optimization, testing, implementation, and support.

General Skills:
- Salesforce Delivery Lead and Implementation experience.
- Agile experience, leading and coordinating a development team as a technical expert.
- Development experience on the Salesforce platform; specifically with Public Sector Foundation Experience.
- Certified Salesforce Developer.
- Experience integrating Salesforce.com with other applications.
- Strong communication skills.

Excellent interpersonal skills, including:
- Group facilitation/team management.
- Relationship management and effective collaboration.
- Stakeholder partnership.
- Knowledge transfer to the Client.

Experience with business methodologies and tools, including:
- Business analysis.
- Performance measurement.
- Logic models

- Experience working in programs consisting of multiple highly interdependent projects.
- Experience in the development of feasibility studies; business case development and cost benefit analysis.
- Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.

Knowledge of, and experience with the following computing environments:
- Database: Oracle.
- CRM: Salesforce Public Sector.
- Business Intelligence: MS-Power BI, ETL.
- Operating Platforms: Unix (Solaris, AIX, Azure Cloud).
- Web/Application Servers: WebLogic, Microsoft IIS.
- Configuration/Builds: DevOps, Ant. Etc.
- Other technologies such as UML Modeling tools, Eclipse, Junit, and Log4J.
- Proven Experience with all stages of automated system implementation in large, complex, high-volume systems in Cloud environments, with online Mainframe Transactions.
- Demonstrable knowledge and experience in working in accordance with policies and procedures of Ontario Public Service.
- A team player with the ability to work with competing priorities and strict deadlines.
- Proven ability to perform to successfully complete assignments of high magnitude and complexity.

Summary
This is an excellent opportunity for a Salesforce-certified Solutions Designer to lead CRM-based projects in an enterprise cloud environment. If you have strong technical expertise in Salesforce, Azure Cloud, and DevOps, along with experience in Agile project delivery, apply today!

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We look forward to supporting you in your job search! Good luck!

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