rq08615 technical specialist - - case management and erp.

This position involves leading infrastructure readiness, release management, incident response, and coordination with internal stakeholders and vendor partners to support the ongoing maintenance of a complex public sector solution.

Advantages
- Engage in a high-impact, mission-critical modernization initiative
- Apply your expertise in Siebel, BIP, and Oracle technologies in a multi-disciplinary environment
- Support end-to-end technical delivery, from design to deployment and post-implementation
- Collaborate with teams across cloud, infrastructure, and application layers

Responsibilities
- Technical Leadership, coordination, and facilitation as required for the RLSO Maintenance and Support tasks.
- Collaborate with RLSO solution vendor, project teams, solution architects, SDC/ITS, LTC IAST staff and third parties engaged to facilitate agreement on and acceptance of the solution for RLSO technical issues or enhancements.
- Provide technical support coordination for QA and UAT testing, including engagement of IAST, Data MoD, and RLSO support teams.
- Provide support for cloud pipeline management and deployment support.
- Contribute to the completion of deliverables (such as requirements document, solution concept document, and infrastructure build) for RLSO support and Maintenance activities.
- Lead the completion of the desktop package certification and installation.
- Lead the maintenance of environment readiness (HW, SW, ENA connectivity, VPN, VDI access for Vendor and internal teams).
- Completion of all connections to all non-core and/or legacy components identified for the RLSO Maintenance and Support requirements.
- Provide technical expertise in the release and deployment management, change management, problem and incident management, service level management, and service transition from project team to operations team and related processes ongoing.
- Provide Technical expertise in the management of changes from agreed scope, schedule or quality for infrastructure, network, and access updates through Change request process – provide technical assistance in the issuance of change requests and management approvals.
- Provide technical expertise in the preparation and follow-up on Change requests (CRs/PCRs) and Change Requests (CRQs) to manage RLSO changes.
- Provide technical expertise in Code drops planning and management during project execution and stabilization period, CRQs, Implementation, Application Promotion plans and schedules, approvals, approval forms based on Project Schedule.
- Providing input for CR’s preparation by the vendor and ensuring the readiness of requested changes.
- Technical oversight of code/package drops and implementations into QA/UAT/Production Environments.
- Provide Technical expertise and necessary activities in the management of the Hardware and Software Inventory to optimize the Azure hosting costs,(such as physical and virtual servers, network assets, software licenses).
- Provide technical expertise and execution of Software media preparation (licenses, renewals, media storage etc.).
- Provide technical expertise in the management and execution of software license renewals; initiation of the process, engagement of OPS partners to obtain information required for procurement, support.
- Proactively identify risks related to RLSO technical solutions and propose mitigation plans. Provide technical expertise in the follow-ups on risk mitigations strategy and issues/ actions execution.
- Provide technical expertise in the completion of client-side elements of the solution, such as desktop package certification and installation and peripherals acquisition and setup.

Qualifications
Must Haves:
- Hands-on experience with Siebel configuration and customization, BIP Reports, Web Services, SQL, XML, DHTML/HTML, and JavaScript.

Skills:
- The candidate must be able to work in a multi-project, multi-disciplinary enterprise environment seeking input and comments from other major initiatives.
- Knowledge of technology developments, trends and new products to evaluated application to client short and long-term technology requirements.
- Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills Strong knowledge of Software Development Life cycle.
- Senior Experience in supporting large applications through LTC/ITS, Oracle and Microsoft organizations.
- Knowledge of GO-ITS 25 Security Standards and GO-ITS 56 Architecture Standards.
- Knowledge of leading-edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and developing technical documentation.
- Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
- Conceptual and analytical skills to assess and evaluate client needs and cost/benefit analyses for new technology requirements in planning and designing solutions.
- Senior Experience with systems evaluation to assess the condition, technical performance and capacity of existing systems and determine the need and feasibility of expansion, renovation or replacement.
- Senior experience in various areas of Service Management, such as Release and Deployment Management, Change Management, Configuration Management, Availability Management, Capacity Management, Problem and Incident Management, and Service Level Management.
- A team player with a track record of meeting deadlines.
- Experience supporting solutions developed using technologies such as Oracle/Siebel/BPM/OCH/ORPOS and BIP stack.
- Knowledge and experience with OPS gating and architecture checkpoint process,, OPS security processes and procedures (TRA, PCI), and performance tuning and analysis.
- Understanding of Siebel Application Architecture, hands-on Siebel Administration, Siebel development environment setup, Web Services and workflow design, and hands-on Siebel Remote Client.

Knowledge of, and experience with the following computing environments:
- Database: Oracle
- CRM: Oracle Siebel, Siebel Public Sector, Siebel Tools, Siebel Remote Client, Open UI, BIP, OPA
- Mid Tier: BPM
- Operating Platforms: Unix (Solaris, AIX)
- Web/Application Servers: WebLogic, Microsoft IIS

Working experience with toolsets that support object-oriented languages and web application development including:
- Configuration/Builds: Harvest (or similar), Ant.
- UML modelling tools.
- Eclipse.
- JUnit, Log4J.
- Familiar with Siebel Open UI design principles and guidelines, Siebel Open UI customization and configuration.
- Proven Experience with all stages of automated system implementation in large, complex, high-volume Client/Server systems, with online Mainframe Transactions. Experience with Object Oriented Analysis & Design (UML – Use Case/Class Sequence/Collaboration/State.
- Experience in Agile methodologies for the development, design, implementation and maintenance of applications.

Summary
This is a unique opportunity to apply your technical leadership and Siebel expertise in a complex, multi-system environment. If you’re passionate about enterprise support, cloud migration, and secure, standards-based architecture, apply now!

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