Our client seeks an ITSM Specialist to support project management activities, enhance service management practices, and contribute to the success of large-scale technology projects, particularly in public safety. This role requires expertise in ITIL methodology, data analysis, and creating project management artifacts to facilitate decision-making and ensure the smooth execution of initiatives.
...
Advantages
- Opportunity to work on impactful public safety technology projects.
- Utilize ITIL expertise to enhance service management practices.
- Collaborate with diverse technical and business stakeholders in a dynamic environment.
- Gain hands-on experience with advanced tools like MS Project, Excel, and PowerPoint.
Responsibilities
- Support one or more Project Managers or Portfolio Leads in the management of activities on various projects;
- Perform day-to-day project coordination and administration activities such as tracking, reporting, and facilitating resolution of issues and risks, following up on action items, taking meeting minutes, and updating project schedules using MS Project Online;
- Work collaboratively with other groups to ensure optimal integration as required;
- Assist in the creation of project artifacts, including scorecard updates, and status reports, and provide input to management reports;
- Perform analysis using tools such as Excel;
- Assist project managers with day-to-day tasks;
- Complete work and achieve milestones within the assigned deadlines; and
- Excellent verbal and written communication skills.
Qualifications
- Experience creating and maintaining project management artifacts such as risk, issue & action logs, briefing notes, status reports, presentations, project communications, and meeting minutes;
- Professional interpersonal skills to collaborate with a wide variety of technical and business stakeholders;
- Exceptional facilitation, negotiation, and consultative skills;
- Excellent analytical, problem-solving, and decision-making skills;
- Skills and experience gathering data, performing analysis and building reports to support decision-making on project scope, schedule, and cost data;
- Skills and experience reviewing and ensuring submitted documentation is complete and accurate;
- A team player with the ability to coordinate multiple tasks with competing priorities and strict deadlines;
- 3 to 5 years of skills and experience in I&IT Service management;
- Experience with incident and change management;
- Skills and experience building and maintaining detailed schedules in MS Project, ensuring activities are tracked to completion;
- Skills and experience with meeting facilitation, meeting minute creation, action item tracking & follow-ups;
- Skills and experience working independently and with both the business and technology teams;
- High level of proficiency in MS Project, Word, Excel, PowerPoint, and Visio; and
- Experience with Radio technology projects.
Summary
Our client is seeking an ITSM Specialist to enhance service management practices, support project execution, and contribute to the success of public safety technology initiatives. If you are an ITIL-certified professional with a track record of managing large-scale technology projects and delivering quality service management, this role offers a rewarding opportunity to make an impact.
Also, don’t forget that updating your profile on Randstad.ca helps us find you faster when we have roles that match your skills! So even if this role isn’t for you, please update your profile so we can find you!
We look forward to supporting you in your job search! Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Our client seeks an ITSM Specialist to support project management activities, enhance service management practices, and contribute to the success of large-scale technology projects, particularly in public safety. This role requires expertise in ITIL methodology, data analysis, and creating project management artifacts to facilitate decision-making and ensure the smooth execution of initiatives.
Advantages
- Opportunity to work on impactful public safety technology projects.
- Utilize ITIL expertise to enhance service management practices.
- Collaborate with diverse technical and business stakeholders in a dynamic environment.
- Gain hands-on experience with advanced tools like MS Project, Excel, and PowerPoint.
Responsibilities
- Support one or more Project Managers or Portfolio Leads in the management of activities on various projects;
- Perform day-to-day project coordination and administration activities such as tracking, reporting, and facilitating resolution of issues and risks, following up on action items, taking meeting minutes, and updating project schedules using MS Project Online;
- Work collaboratively with other groups to ensure optimal integration as required;
...
- Assist in the creation of project artifacts, including scorecard updates, and status reports, and provide input to management reports;
- Perform analysis using tools such as Excel;
- Assist project managers with day-to-day tasks;
- Complete work and achieve milestones within the assigned deadlines; and
- Excellent verbal and written communication skills.
Qualifications
- Experience creating and maintaining project management artifacts such as risk, issue & action logs, briefing notes, status reports, presentations, project communications, and meeting minutes;
- Professional interpersonal skills to collaborate with a wide variety of technical and business stakeholders;
- Exceptional facilitation, negotiation, and consultative skills;
- Excellent analytical, problem-solving, and decision-making skills;
- Skills and experience gathering data, performing analysis and building reports to support decision-making on project scope, schedule, and cost data;
- Skills and experience reviewing and ensuring submitted documentation is complete and accurate;
- A team player with the ability to coordinate multiple tasks with competing priorities and strict deadlines;
- 3 to 5 years of skills and experience in I&IT Service management;
- Experience with incident and change management;
- Skills and experience building and maintaining detailed schedules in MS Project, ensuring activities are tracked to completion;
- Skills and experience with meeting facilitation, meeting minute creation, action item tracking & follow-ups;
- Skills and experience working independently and with both the business and technology teams;
- High level of proficiency in MS Project, Word, Excel, PowerPoint, and Visio; and
- Experience with Radio technology projects.
Summary
Our client is seeking an ITSM Specialist to enhance service management practices, support project execution, and contribute to the success of public safety technology initiatives. If you are an ITIL-certified professional with a track record of managing large-scale technology projects and delivering quality service management, this role offers a rewarding opportunity to make an impact.
Also, don’t forget that updating your profile on Randstad.ca helps us find you faster when we have roles that match your skills! So even if this role isn’t for you, please update your profile so we can find you!
We look forward to supporting you in your job search! Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
