Our client seek for a Business Analyst to oversee complex projects by analyzing business requirements, optimizing ITSM processes, and ensuring goals are met. The role emphasizes stakeholder engagement, documentation, and service adoption to support critical operational objectives in a large-scale, public-sector setting.
Advantages
...
- Competitive salary and benefits package.
- Work on exciting public-sector projects with real-world impact.
- Opportunities for professional growth and development.
- Contribute your expertise to essential initiatives that support the safety and functionality of public systems.
Responsibilities
- Oversee, track, and update large complex projects, including the process flows, critical path, business rules, data models, business requirements, performance indicators/ business intelligence, etc.
- Provide support to the project team and partners to complete and manage all required aspects of the project including documentation.
- Work with project team to ensure successful business adoptions is achieved for the project.
- Participate in the development of end to end Service Management processes in collaboration with internal and external stakeholders.
- Oversee all ITSM Process records submitted by the Service Desk, Client & Suppliers to ensure they are executed per defined process.
- Assign ITSM records to appropriate resource/support areas.
- Manage IT Service Management Tool records’ assignment (Incident, Service Request, Change, Problem, Tasks, CMDB, etc.).
- Perform and/or verify Configuration Item Records updates.
- Monitor for Service Level breaches.
- Perform Escalations (SL Breaches or Client).
- Understanding of tools used i.e. Remedy, Visio, SharePoint etc.
- Approve draft CRQs submitted.
- Participate in Service Management Governance committees.
- Provide Feedback and perform updates on process guide and work instructions Skills/Knowledge.
- Key Performance Indicators (KPI’s) and reporting on measures of success.
- Stakeholder engagement and Communications.
- Hold good understanding of ITSM processes: Incident, Problem, SRF, Change, Release, SACM, Capacity, Demand, Financial, etc.) and the understanding ITSM Automation.
- Must be able to articulate messages that can be followed and understood.
- When issues arise, and problems need to be resolved able to handle these without too much guidance.
- As and when needed, conduct business analysis and business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
- Provide progress and other reports at various audience levels; including regular input and updates to the Project Managers, project Sponsors, Executive Sponsors, and Agency or Partner levels.
- Lead and conduct business analysis at varying levels of detail, appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
- Monitor progress resolves problems and reports regularly to the management and clients’ decision makers.
- Develop performance measures for business analysis evaluation and conduct follow-up Stakeholder management of diverse stakeholders with different interests.
Qualifications
- Demonstrated understanding of ITSM processes: Incident, Problem, SRF, Change, Release, SACM, Capacity, Demand, Financial, etc.).
- Comfortable in meetings with stakeholders and clients.
- Experience in capturing and analyzing complex and sometimes competing business requirements or issues to develop a set of recommendations.
- Experience in capturing and translating complex business processes and procedures into technology workflows, features and configurations.
- Excellent verbal and written communication skills, interpersonal and negotiation skills.
- Excellent facilitation skills, Interpersonal and consultative skills.
- Exceptional Stakeholder management skills.
- Demonstrated strong problem-solving and organizational skills, and awareness of emerging technology trends.
- A team player with a track record for meeting deadlines.
- Knowledge and experience both in a strategic and operational public sector governance models, experience managing complex, multi-unit, multi-stakeholder and multiple levels of public sector executive stakeholder project team, experience with public sector processes and policies, ability and demonstrated experience developing mutually beneficial relationships with public sector entities.
- Strong experience of working on Public Safety Radio/telecom domain. Experience of large and complex projects with over $ 1 Billion budget.
- Demonstrated experience of working with multiple stakeholders in a broader public sector (BPS) environment.
- Experience of projects involving, network design, civil structures, user equipment distribution and operations.
- Experience with projects involving large number of users (over 30,000), meeting their business requirements, training and communications needs etc.
- ITIL Foundation V3 Certificate.
- 3 years working in a large ITSM environment.
- A good knowledge of MS Office and ITSM applications.
- All roles procured are required to be cleared through the Contractor Security Clearance Process of the OPS.
- Security Clearance process, levels, roles etc. are subject to change without prior notice. Candidates may be required to undergo revised/new process (or levels) any time prior or during the term of the contract.
Summary
If interested and qualified for this role, please apply today for immediate consideration!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client seek for a Business Analyst to oversee complex projects by analyzing business requirements, optimizing ITSM processes, and ensuring goals are met. The role emphasizes stakeholder engagement, documentation, and service adoption to support critical operational objectives in a large-scale, public-sector setting.
Advantages
- Competitive salary and benefits package.
- Work on exciting public-sector projects with real-world impact.
- Opportunities for professional growth and development.
- Contribute your expertise to essential initiatives that support the safety and functionality of public systems.
Responsibilities
- Oversee, track, and update large complex projects, including the process flows, critical path, business rules, data models, business requirements, performance indicators/ business intelligence, etc.
- Provide support to the project team and partners to complete and manage all required aspects of the project including documentation.
- Work with project team to ensure successful business adoptions is achieved for the project.
- Participate in the development of end to end Service Management processes in collaboration with internal and external stakeholders.
...
- Oversee all ITSM Process records submitted by the Service Desk, Client & Suppliers to ensure they are executed per defined process.
- Assign ITSM records to appropriate resource/support areas.
- Manage IT Service Management Tool records’ assignment (Incident, Service Request, Change, Problem, Tasks, CMDB, etc.).
- Perform and/or verify Configuration Item Records updates.
- Monitor for Service Level breaches.
- Perform Escalations (SL Breaches or Client).
- Understanding of tools used i.e. Remedy, Visio, SharePoint etc.
- Approve draft CRQs submitted.
- Participate in Service Management Governance committees.
- Provide Feedback and perform updates on process guide and work instructions Skills/Knowledge.
- Key Performance Indicators (KPI’s) and reporting on measures of success.
- Stakeholder engagement and Communications.
- Hold good understanding of ITSM processes: Incident, Problem, SRF, Change, Release, SACM, Capacity, Demand, Financial, etc.) and the understanding ITSM Automation.
- Must be able to articulate messages that can be followed and understood.
- When issues arise, and problems need to be resolved able to handle these without too much guidance.
- As and when needed, conduct business analysis and business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
- Provide progress and other reports at various audience levels; including regular input and updates to the Project Managers, project Sponsors, Executive Sponsors, and Agency or Partner levels.
- Lead and conduct business analysis at varying levels of detail, appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
- Monitor progress resolves problems and reports regularly to the management and clients’ decision makers.
- Develop performance measures for business analysis evaluation and conduct follow-up Stakeholder management of diverse stakeholders with different interests.
Qualifications
- Demonstrated understanding of ITSM processes: Incident, Problem, SRF, Change, Release, SACM, Capacity, Demand, Financial, etc.).
- Comfortable in meetings with stakeholders and clients.
- Experience in capturing and analyzing complex and sometimes competing business requirements or issues to develop a set of recommendations.
- Experience in capturing and translating complex business processes and procedures into technology workflows, features and configurations.
- Excellent verbal and written communication skills, interpersonal and negotiation skills.
- Excellent facilitation skills, Interpersonal and consultative skills.
- Exceptional Stakeholder management skills.
- Demonstrated strong problem-solving and organizational skills, and awareness of emerging technology trends.
- A team player with a track record for meeting deadlines.
- Knowledge and experience both in a strategic and operational public sector governance models, experience managing complex, multi-unit, multi-stakeholder and multiple levels of public sector executive stakeholder project team, experience with public sector processes and policies, ability and demonstrated experience developing mutually beneficial relationships with public sector entities.
- Strong experience of working on Public Safety Radio/telecom domain. Experience of large and complex projects with over $ 1 Billion budget.
- Demonstrated experience of working with multiple stakeholders in a broader public sector (BPS) environment.
- Experience of projects involving, network design, civil structures, user equipment distribution and operations.
- Experience with projects involving large number of users (over 30,000), meeting their business requirements, training and communications needs etc.
- ITIL Foundation V3 Certificate.
- 3 years working in a large ITSM environment.
- A good knowledge of MS Office and ITSM applications.
- All roles procured are required to be cleared through the Contractor Security Clearance Process of the OPS.
- Security Clearance process, levels, roles etc. are subject to change without prior notice. Candidates may be required to undergo revised/new process (or levels) any time prior or during the term of the contract.
Summary
If interested and qualified for this role, please apply today for immediate consideration!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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