rq08346 business analyst.

- Work within dynamic Agile frameworks to drive innovation.
- Enhance systems usability through user-centered design principles.
- Gain experience with web-based technologies and industry-standard COTS tools.
- Collaborate with cross-functional teams on impactful projects.
- Contribute to system enhancements and user satisfaction.

Responsibilities
- System Analysis & Design: Perform system analysis, design, testing, and implementation of applications, ensuring alignment with strategy and standards.
- Agile Business Analysis: Define and manage user stories, participate in sprint planning, backlog refinement, and ensure that business needs are reflected in technical solutions.
- User Research & Personas: Conduct user research and develop personas to understand user needs, and create journey maps to improve service delivery and customer experience.
- Requirements Gathering: Analyze user requirements and coordinate with stakeholders to generate prototypes for user consultation. Translate business needs into detailed functional specifications and user stories.
- Incident Management: Collaborate with technical teams to manage incidents, triage issues, and ensure prompt resolution while keeping stakeholders informed of progress.
- Stakeholder Consultation: Consult with clients on changes/modifications, recommend system enhancements, and assist in the development of training plans.
- Documentation & Reporting: Prepare system documentation, user manuals, and other relevant materials to support system implementation and maintenance.
- Project Planning & Coordination: Assist in planning application development activities, providing direction and support to ensure that deliverables meet business and technical standards.

Qualifications
Must-Have:
- Agile Experience: Proven experience in working within agile frameworks, with the ability to write and refine user stories, conduct sprint reviews, and manage product backlogs.
- User-Centered Design: Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience.
- System Analysis Expertise: Strong understanding of system analysis and design, including experience working with web-based technologies, databases, and COTS applications like Cúram.
- Incident Management Knowledge: Experience in working closely with technical teams to handle incident management and issue triaging, ensuring timely resolution.

General Skills
Technical Knowledge & Expertise:
- Strong background in systems analysis, requirements definition, prototyping, and feasibility studies.
- Knowledge of SDLC methodologies, COTS tools, and web-based technologies.
- Experience with systems integration and data-mining/reporting-based tools.
Analytical & Problem-Solving Skills:
- Ability to gather and analyze complex business problems, assess options, and recommend optimal solutions.
- Experience in evaluating system designs and their impact on service delivery.
Leadership & Collaboration:
- Ability to collaborate with cross-functional teams, providing direction to ensure that business needs are met within agile development frameworks.
- Provide leadership in guiding stakeholders and junior team members in translating business requirements into actionable tasks.
Communication & Interpersonal Skills:
- Excellent communication skills for liaising with stakeholders, gathering requirements, and explaining technical details to non-technical users.
- Ability to prepare comprehensive documentation, business cases, and training materials.

Summary
The Business Systems Analyst will drive system analysis and usability improvements while collaborating with stakeholders to ensure efficient and innovative solutions. This role demands strong technical, analytical, and leadership capabilities within agile frameworks to align technical solutions with organizational goals.
If interested and qualified for this role, please apply today for immediate consideration!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.