rq08338 program manager.

Advantages
- Opportunity to work on transformative health-related IT programs.
- Hybrid work model providing flexibility and collaboration opportunities.
- Leadership role with a significant impact on healthcare modernization initiatives.
- Engage with multi-jurisdictional projects and enterprise-wide solutions.

Responsibilities
- Strategize, implement and maintain program initiatives that adhere to strategic objectives.
- Formulate, organize and monitor inter-connected projects, including coordination of cross-project activities.
- Provide program management leadership and expertise of large-scale, highly complex, high profile and high-risk initiatives that may be multi-jurisdictional and/or enterprise wide.
- Develop and administer program assessment protocols for evaluation and improvement to maximize ROI.
- Maintain organizational standards of satisfaction, quality, and performance to ensure accountability for the program(s)’ centralized group of projects and their successful full life cycle delivery.
- Oversee multiple project teams, ensuring program goals are reached.
- Manage budget and funding channels for maximum productivity.
- Work closely with Program Leads, cross-functional teams, and assigned project managers to develop various program-related processes in support of consistent practices to benefits realization through an agile project management approach:
- the program management practices,
- program scope & deliverables,
- required resources for cross-functional teams and external vendors,
- work plan, and budget.
- Develop, track and manage timelines for projects and initiatives.
- Manage program teams for optimal return on investment, and coordinate and influence cross-project initiatives.
- Develop and manage budget for programs and be accountable for delivering against established business goals/objectives.
- Work with other program managers to identify issues, risks and opportunities across multiple projects within the department.
- Analyze, evaluate, and overcome program issues and risks, and produce program reports for managers and stakeholders.
- Prepare progress and status reports for program directors and committees including governance committees and ensure effective alignment amongst existing and new governance committees/structures.
- Ensure programs are delivered cost-effectively and efficiently, and in compliance with HSC’s methodologies, standards and frameworks.
- Provide mentoring and knowledge transfer to HSC’s designated staff to enable the continuation of operational activities and sustainment.
- Create technical project and user documentation, training manuals and various business cases including but not limited to Ontario Treasury Board (TB) / Management Board of Cabinet (MBC) submissions and internal briefing notes to ensure the effective delivery of the critical business processes.
- Establish and regularly review sequencing of high-level activities within projects and across programs where dependencies exist.
- Track and report program progress against identified success factors and key enablers
- Establish and coordinate secretariat functions, processes, and tools, enabling program oversight from executive leadership teams/committees.
- Collaborate with ministry partners, stakeholders and vendors to support designing, planning and implementing change initiatives.
- Inform, elaborate and help deliver solutions that simplify processes and improve end-user experiences.
- Support and contribute to planning that informs modernization and transformational service delivery roadmaps and execution against those roadmaps.
- Support and inform vendor management activities and strategies to enable effective service delivery with the appropriate ministry oversight.
- Design and implement program oversight solutions to ensure compliance with government regulations while encouraging quality improvement.
- Deliver a roadmap and program solutions for modernization initiatives.
- Explore opportunities for integration and consolidation.
- Other duties as assigned.

Qualifications
Strategic Planning and Management
- Ability to think and act strategically. Big picture thinking, and solid understanding of program scope, management, and operations.
- Good understanding of the wider objectives and how to ensure strategic alignment of the program to business priorities.
- Experience leading organizational development, strategy development, business, and program planning.
- In-depth knowledge and experience producing program and project management artifacts and deliverables required to support program strategic objectives.
- Ability to work positively with a wide range of individuals and stakeholders involved in program management.
- Strong leadership and management skills and experience.
- Strong stakeholder management and communication skills and experience.
- Strong presentation and meeting facilitation expertise.
- Experience handling difficult situations and managing stakeholder alignment to ensure program success.
- Ability to find innovative ways to resolve problems and proactively manage program issues and risks.
- Ability to use appropriate strategies and actions to proactively overcome resistance to change and capitalize on forces in support of change during all stages of program projects – concept, definition, planning, implementation, and close-out.
- In-depth knowledge of strategic program budgeting and resource allocation methods and techniques to ensure program success.

Program Management Skills and Experience
5+ years’ proven experience as a Program Manager or other Managerial position:
- Experience developing and managing program and project scope, schedules, and deliverables.
- Experience with monitoring and forecasting program and project costs and providing reporting and input to ensure targets are met.
- Experience with effective management of program budgets ensuring a high level of fiscal control and accountability including estimates, forecasts, and reconciliation/confirmation of actuals.
- In-depth knowledge and handling of project and program management methodology and techniques.
- Ability to promote I&IT program and project management best practices and adherence to standard methodologies.
- Experience gathering and developing business and technical requirements to create and maintain a detailed program, project schedule and/or integrated plan.
- Experience directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government and ministry standards.
- Extensive experience coordinating and monitoring program and project processes developing/ communicating guidelines and procedures.
- Experience with resolution of resourcing and interpersonal conflicts, negotiating changes to resourcing, ensuring knowledge is shared among team members, and program objectives and deliverables are met in a timely manner.
- Ability to proactively identify potential program risk events and issues before they occur including identification of appropriate mitigating strategies and plans.
- Experience with effective articulation and prioritization of issues and risks to senior executive levels and recommendations of mitigation strategies for decision-makers.
- Experience with the establishment and facilitation of program steering committees and stakeholder forums and meetings.
- Experience with providing, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.
- Experience with promoting Public Sector I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources.
- BSc/BA Diploma in Management or a relevant field.
- PMP is an asset.

General Skills
- Experience with the coordinated planning, management, and execution of organizational change initiatives.
- Outstanding knowledge of performance evaluation processes.
- Experience with procurements, managed services, and vendor management.
- Experience with APIs, solution integration and customer experience platforms.
- Experience with iterative and agile delivery.
- Experience with journey mapping.
- Experience with developing and advancing transformational roadmaps.
- Experience with managing and delivering end-to-end programs/projects with a focus on solution integration, and platform modernization.
- Experience developing and delivering presentations to a wide variety of audiences including executives.

Public Sector Experience
- 10+ years of experience working with federal/provincial/broader public-sector healthcare providers.
- In-depth knowledge of Public Sector Program/Project Management artifacts (or similar), processes and practices, and ability to produce program-level documentation that complies with industry-standard practices.
- In-depth knowledge of industry standards such as Program and Project Management Institute (PMI) and Public Sector I&IT project management methodologies.
- In-depth knowledge and experience with Public Sector Health related projects.
- In-depth knowledge and understanding of Ministry policy and IT project approval processes and requirements.
- Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies.
- Solid experience with large complex IT Health-related projects and programs.
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Summary
Our client is looking for a seasoned Program Manager to oversee transformative IT health programs, leveraging their expertise in program management, public sector standards, and solution integration. If you are a strategic thinker with experience managing complex initiatives and delivering impactful solutions, this is an excellent opportunity to make a significant contribution to healthcare modernization.

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