Job opening - Retail Training & Development, Sr Exec in Kuala Lumpur | Randstad

summary

kuala lumpur, wilayah persekutuan
RM6,000 - RM8,000 per month
permanent
full-time

job category
advertising, marketing & public relations

job details

Randstad is partnering with a well-known luxury brand. They are currently looking to hire a Senior Field Trainer (Retail) to join them.

*Attractive salary package

You will need to:

...

Design and implement training programs for retail staff, focusing on product knowledge, customer service excellence, sales techniques, and operational procedures.
Conduct in-store training sessions, workshops, and on-the-job coaching to improve the performance and skills of retail teams.
Facilitate training for store managers and supervisors on leadership, team management, and operational excellence.
Assess training needs through surveys, performance metrics, and feedback from store teams and management. Customize training programs based on individual store or team requirements.
Develop and manage the onboarding process for new retail hires, ensuring that new employees are equipped with the necessary skills and knowledge to succeed.
Create engaging training materials, including manuals, guides, and online learning resources to support ongoing learning and development.
Evaluate the effectiveness of training programs by monitoring employee performance and feedback, making adjustments as needed to improve outcomes.
Work closely with store operations, HR, and other departments to ensure alignment between training programs and business objectives.
Regularly visit retail locations to deliver in-person training, conduct assessments, and provide support to store teams across multiple regions.
Ensure all training adheres to company policies, operational standards, and regulatory requirements.

Requirements:

Minimum of 5 years of experience in retail training or a similar role, with a focus on field training and employee development.
In-depth understanding of retail operations, customer service, and sales strategies.
Proven ability to inspire and motivate retail teams to achieve excellence and drive results.
Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
Experience with learning management systems (LMS), e-learning platforms, and training tools.

show more

Randstad is partnering with a well-known luxury brand. They are currently looking to hire a Senior Field Trainer (Retail) to join them.

*Attractive salary package

You will need to:

Design and implement training programs for retail staff, focusing on product knowledge, customer service excellence, sales techniques, and operational procedures.
Conduct in-store training sessions, workshops, and on-the-job coaching to improve the performance and skills of retail teams.
Facilitate training for store managers and supervisors on leadership, team management, and operational excellence.
Assess training needs through surveys, performance metrics, and feedback from store teams and management. Customize training programs based on individual store or team requirements.
Develop and manage the onboarding process for new retail hires, ensuring that new employees are equipped with the necessary skills and knowledge to succeed.
Create engaging training materials, including manuals, guides, and online learning resources to support ongoing learning and development.
Evaluate the effectiveness of training programs by monitoring employee performance and feedback, making adjustments as needed to improve outcomes.
Work closely with store operations, HR, and other departments to ensure alignment between training programs and business objectives.
Regularly visit retail locations to deliver in-person training, conduct assessments, and provide support to store teams across multiple regions.
Ensure all training adheres to company policies, operational standards, and regulatory requirements.

Requirements: ...

Minimum of 5 years of experience in retail training or a similar role, with a focus on field training and employee development.
In-depth understanding of retail operations, customer service, and sales strategies.
Proven ability to inspire and motivate retail teams to achieve excellence and drive results.
Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
Experience with learning management systems (LMS), e-learning platforms, and training tools.

show more

experience
5 years
skills
no additional skills required
qualifications
no additional qualifications required
education
Associate Degree/Diploma

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