Job Description: Reporting Analyst (RPO Support)
Overview:
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We are seeking a detail-oriented and analytical Reporting Analyst to support our Recruitment Process Outsourcing (RPO) operations. The ideal candidate will possess strong independent judgment to ensure the quality and accuracy of client data and reports. This role requires a blend of administrative, analytical, and technical skills, as well as the ability to lead and develop others within the team. If you have a passion for data integrity and a knack for uncovering insights, we want to hear from you.
Key Responsibilities:
- Collect, analyze, and report client data, ensuring timely delivery of accurate and high-quality reports.
- Utilize various data management tools and software to compile and present data in an easily understandable format. (Client ATS, Talent Radar,)
- Continuously monitor data integrity and accuracy, identifying and rectifying any discrepancies or anomalies.
- Develop and maintain standardized reporting templates to streamline the reporting process.
- Reporting - metrics (SLA and KPI data)/ support with new roll out of ATS/reporting tool/Talent Radar
- Attend client calls as needed to review reporting/metrics
- Quarterly Business Reviews - support with any data needs
- Billing - audits
- Surveys - review/compile results
- Ad hoc reporting (account specific)
- Support with SOP updates (account specific)
- Conduct thorough reviews of data and reports to ensure compliance with client requirements and industry standards. (Monthly audits, attend audit meetings)
- Work with the delivery team to evaluate the quality and accuracy of data, implementing corrective actions when necessary.
- Develop and implement data validation processes and procedures to maintain high standards of data quality.
- Provide administrative support for RPO operations, including managing databases, preparing documentation, and maintaining records.
- Perform in-depth analyses of recruitment metrics and trends to support strategic decision-making.
- Assist in the development of analytical models to forecast recruitment outcomes and optimize processes.
- Utilize advanced Excel functions, Google sheets and other analytical tools to manipulate and analyze large datasets.
- Liaise with BI team to obtain client reports and modify to align with client as needed
Qualifications:
- Bachelor’s degree preference in Business, Analytics, Information Systems, or a related field.
- Proven experience in a reporting analyst role, preferably within an RPO or recruitment environment.
- Strong proficiency in Microsoft Excel, including advanced functions and data visualization tools.
- Exceptional attention to detail and ability to maintain high standards of data quality.
- Excellent analytical and problem-solving skills, with the ability to make sound decisions independently.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment.
Desired Skills:
- Knowledge of recruitment processes and metrics.
- Experience with data visualization and dashboard creation.
- Understanding of data privacy regulations and compliance requirements.
- Ability to adapt to new technologies and rapidly changing business needs.