POSITION SUMMARYThis position offers you the opportunity to establish your skills and experience in IT remote hand management and troubleshooting task with a large wholesale data center provider in Japan. As Remote Hand Manager / Assistant Manager, you will make an impact on virtually all aspects of the Remote Hand Services of the assigned portfolio. You will manage a qualified team of rapid response, 24/7 onsite remote hand technicians and gain experience to assure seamless services to fulfill urgent or planned in advance customer requests via the customer portal. We are proactive about helping our people grow and develop, and as the company continues to grow, we'll be looking for proven players to move up.ESSENTIAL DUTIES AND RESPONSIBILITIESYou will work with Remote Hand and Colocation function group managers in Tokyo and Osaka and support for all IT remote hand services of the portfolio and play a vendor owner role in the management of the on-site remote hand operations; and assist with supporting the facilities mission critical services.More specifically, you will:• Responsible for the day-to-day operations of the Remote Hands team and 3rd party vendor.• Develop and implement standard operating procedures and workflows for remote hands services as well as rack drilling, bolting down and energization services ensuring consistency and quality across all Japan locations.• Responsible for the daily remote hand operations of the Data Center, including troubleshooting issues, performing maintenance tasks, and managing vendors.• Manage Strategic partner (RH vendor) relationships, including negotiating contracts and ensuring compliance with service-level agreements.• Manage and allocate resources, including personnel and equipment, to ensure adequate coverage and timely response to customer requests.• Manage & ensure the Remote Hands Strategic partner delivers the services to the customer as per the Service Level Agreements.• Ensure compliance with company policies and procedures, industry standards, and best practices for Data Center operations and security.• Manage Data Center inventory, tools, cables, X-connect audits, etc, and ensure that all assets are properly tracked and accounted for.• Maintain a high level of customer satisfaction by delivering responsive, professional, and knowledgeable support to customers.• Accountable and responsible for Remote Hand Services SLA.• Work closely with the sales and sales engineering team to develop new business opportunities and expand the customer base for remote hands services, DC tours, and support customer audits.• Provide technical guidance and support to onsite remote hands technicians & leads, ensuring that they have the necessary skills, training, and tools to perform their duties effectively.• Monitor and analyze performance metrics for remote hands services, identifying areas for improvement and implementing corrective actions as needed.• Availability to work outside of normal business hours and respond to emergency situations as needed.• Actively contribute and deliver RH-related services for BMS/Security/Implementation projects.• Collaborate with other teams, including network operations, security, CSM (Customer Success Manager), and facilities engineering management, to ensure seamless integration and coordination of Data Center services.• Remote Hand Services are available as urgent or planned in advance via the customer portal including, but not limited to:Example of Urgent Work Services: - One Time Tape Swaps: Tapes for backup systems are changed on request - Power Cycling of Equipment: Perform Hard Reboots or Soft Reboots - Patch Cord Installation: Install patch cables based on customer direction - Equipment Assistance: Assist with transport of large pieces of equipment within the data center - KVM Availability: Provide screen outputs before and after rebootsExamples of Planned Work Services: - Cross Connect Infrastructure: Install temporary loopbacks to verify physical media continuity from provider demarcation panel to the customer premises hand-off - Rack Drilling, Bolting-down and Energization: Install customer’s rack and energize - Equipment Inventory: Provide detailed rack elevation drawings - Deployment: Rack & Slack of equipment and structured cabling installation - Pre-Scheduled Event Support: On-site support for maintenance windows and other planned events - Recurring Events: Schedule routine events such as daily/weekly/monthly tape swaps versus opening a new service request each time - many more....Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.You will also receive a smartphone and laptop to monitor and respond to issues when you are off-site. The site runs 24x7 and you will need to be available and highly responsive to any problems.
求められる経験 応募資格（必須） - Minimum 5 years of working experience in a large-scale environment (e.g., datacenter, call center, help desk or Network Operations Center). - High school diploma; college and certifications in computer technology is preferred - A + Comptia certified - Microsoft certifications or MCP is a plus - Must have proven leadership or management experience of a technical team. - Experience in large-scale environment call center, help desk or NOC (Network Operation Center) required - Must have TCP/IP knowledge and basic knowledge of routing and troubleshooting. - Must have experience with servers, routers, switches, hubs and networking equipment. - Experience with one or more of the following platforms: Windows, Linux, and/or UNIX. - Must have good problem determination/trouble shooting skills. - Must have good verbal and written communications skills. - Must have the ability to follow established guidelines, policies, and procedures. - Must have the ability to work in a time-sensitive, dynamic environment and able to adjust to priority changes - Must be committed to quality and the motivation and ability to work well in a team environment is required.
- Strong command of communication skill both in Japanese and English, a level sufficient for business negotiations is required.
応募資格（歓迎） - Able to use hand and testing tools (e.g., wire strippers, scissors, punchdown tools, torque wrench, Fluke/Viavi tester). - Ability to complete assignments requiring lifting or carrying equipment and frequent use of ladders. - Experience with trouble ticketing software (ServiceNow, Salesforce or Marketplace Portal). - Understanding of network performance management techniques and software. - Familiarity with network topology and technology, data communications media installation (fiber, coax, copper).
求める人物像 - Good interpersonal skills.
保険 健康保険,厚生年金保険,雇用保険
待遇・福利厚生 Defined Contribution Pension plan (Corporate type) Cafeteria type of fringe benefit plan Language or the other technical/business skill training supports Annual health checkup/ flu vaccination supports
休日休暇 土曜日 日曜日 祝日 Saturday, Sunday and National Holiday Paid holidays: 10 days are accrued for the first year, and 20
給与 年収800 ～ 1,000万円
賞与 Yes 雇用期間 期間の定めなし
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社名 社名非公開
職種 その他 技術系（IT・Web・通信系）
業務内容
...
POSITION SUMMARYThis position offers you the opportunity to establish your skills and experience in IT remote hand management and troubleshooting task with a large wholesale data center provider in Japan. As Remote Hand Manager / Assistant Manager, you will make an impact on virtually all aspects of the Remote Hand Services of the assigned portfolio. You will manage a qualified team of rapid response, 24/7 onsite remote hand technicians and gain experience to assure seamless services to fulfill urgent or planned in advance customer requests via the customer portal. We are proactive about helping our people grow and develop, and as the company continues to grow, we'll be looking for proven players to move up.ESSENTIAL DUTIES AND RESPONSIBILITIESYou will work with Remote Hand and Colocation function group managers in Tokyo and Osaka and support for all IT remote hand services of the portfolio and play a vendor owner role in the management of the on-site remote hand operations; and assist with supporting the facilities mission critical services.More specifically, you will:• Responsible for the day-to-day operations of the Remote Hands team and 3rd party vendor.• Develop and implement standard operating procedures and workflows for remote hands services as well as rack drilling, bolting down and energization services ensuring consistency and quality across all Japan locations.• Responsible for the daily remote hand operations of the Data Center, including troubleshooting issues, performing maintenance tasks, and managing vendors.• Manage Strategic partner (RH vendor) relationships, including negotiating contracts and ensuring compliance with service-level agreements.• Manage and allocate resources, including personnel and equipment, to ensure adequate coverage and timely response to customer requests.• Manage & ensure the Remote Hands Strategic partner delivers the services to the customer as per the Service Level Agreements.• Ensure compliance with company policies and procedures, industry standards, and best practices for Data Center operations and security.• Manage Data Center inventory, tools, cables, X-connect audits, etc, and ensure that all assets are properly tracked and accounted for.• Maintain a high level of customer satisfaction by delivering responsive, professional, and knowledgeable support to customers.• Accountable and responsible for Remote Hand Services SLA.• Work closely with the sales and sales engineering team to develop new business opportunities and expand the customer base for remote hands services, DC tours, and support customer audits.• Provide technical guidance and support to onsite remote hands technicians & leads, ensuring that they have the necessary skills, training, and tools to perform their duties effectively.• Monitor and analyze performance metrics for remote hands services, identifying areas for improvement and implementing corrective actions as needed.• Availability to work outside of normal business hours and respond to emergency situations as needed.• Actively contribute and deliver RH-related services for BMS/Security/Implementation projects.• Collaborate with other teams, including network operations, security, CSM (Customer Success Manager), and facilities engineering management, to ensure seamless integration and coordination of Data Center services.• Remote Hand Services are available as urgent or planned in advance via the customer portal including, but not limited to:Example of Urgent Work Services: - One Time Tape Swaps: Tapes for backup systems are changed on request - Power Cycling of Equipment: Perform Hard Reboots or Soft Reboots - Patch Cord Installation: Install patch cables based on customer direction - Equipment Assistance: Assist with transport of large pieces of equipment within the data center - KVM Availability: Provide screen outputs before and after rebootsExamples of Planned Work Services: - Cross Connect Infrastructure: Install temporary loopbacks to verify physical media continuity from provider demarcation panel to the customer premises hand-off - Rack Drilling, Bolting-down and Energization: Install customer’s rack and energize - Equipment Inventory: Provide detailed rack elevation drawings - Deployment: Rack & Slack of equipment and structured cabling installation - Pre-Scheduled Event Support: On-site support for maintenance windows and other planned events - Recurring Events: Schedule routine events such as daily/weekly/monthly tape swaps versus opening a new service request each time - many more....Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.You will also receive a smartphone and laptop to monitor and respond to issues when you are off-site. The site runs 24x7 and you will need to be available and highly responsive to any problems.
求められる経験 応募資格（必須） - Minimum 5 years of working experience in a large-scale environment (e.g., datacenter, call center, help desk or Network Operations Center). - High school diploma; college and certifications in computer technology is preferred - A + Comptia certified - Microsoft certifications or MCP is a plus - Must have proven leadership or management experience of a technical team. - Experience in large-scale environment call center, help desk or NOC (Network Operation Center) required - Must have TCP/IP knowledge and basic knowledge of routing and troubleshooting. - Must have experience with servers, routers, switches, hubs and networking equipment. - Experience with one or more of the following platforms: Windows, Linux, and/or UNIX. - Must have good problem determination/trouble shooting skills. - Must have good verbal and written communications skills. - Must have the ability to follow established guidelines, policies, and procedures. - Must have the ability to work in a time-sensitive, dynamic environment and able to adjust to priority changes - Must be committed to quality and the motivation and ability to work well in a team environment is required.
- Strong command of communication skill both in Japanese and English, a level sufficient for business negotiations is required.
応募資格（歓迎） - Able to use hand and testing tools (e.g., wire strippers, scissors, punchdown tools, torque wrench, Fluke/Viavi tester). - Ability to complete assignments requiring lifting or carrying equipment and frequent use of ladders. - Experience with trouble ticketing software (ServiceNow, Salesforce or Marketplace Portal). - Understanding of network performance management techniques and software. - Familiarity with network topology and technology, data communications media installation (fiber, coax, copper).
求める人物像 - Good interpersonal skills.
保険 健康保険,厚生年金保険,雇用保険
待遇・福利厚生 Defined Contribution Pension plan (Corporate type) Cafeteria type of fringe benefit plan Language or the other technical/business skill training supports Annual health checkup/ flu vaccination supports
休日休暇 土曜日 日曜日 祝日 Saturday, Sunday and National Holiday Paid holidays: 10 days are accrued for the first year, and 20
給与 年収800 ～ 1,000万円
賞与 Yes 雇用期間 期間の定めなし
show more
experience
応募資格（必須）
- Minimum 5 years of working experience in a large-scale environment (e.g., datacenter, cal
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社名社名非公開職種社内SE、情報システム業務内容We are seeking a highly organized and detail oriented individual to join the team as an AI Transformation Program Manager. This role requires native level proficiency in Japanese and business proficiency in English as well as excellent visual communication skills to effectively communicate with a variety of audiences from executives to technical teams. The ideal candidate will be a proactive fact finder, effective and efficient proj
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