About Us
We are a digital asset-focused trust, custody, and financial technology company at the forefront of the emerging digitalization of assets. Our best-in-class custodian and near-banking layer enable previously unattainable options for payments, asset management, and access to products that can enhance financial inclusion.
We are Asia’s first homegrown blockchain-based USD stablecoin – is developed to help economies, institutions, and developers gain access to technological breakthroughs and capitalize on the digital evolution of finance, trust, and technology.
Overview:
As a Relationship Manager (Client-Partner Services), you will be responsible for executing the administration of client partners in support of our stablecoin businesses. You will focus on building unique relationships with existing and new client-partners, optimizing existing relationships, and driving recommendations to support efficient growth and scalability of our Stablecoin Business Unit. As part of these efforts, you will collaborate closely with cross-functional stakeholders, including Sales, Marketing, Legal, Finance, Compliance, and others. You will also support relationship management and strategic partnerships, working closely with external partners and functional leadership.
Responsibilities:
- Leverage industry knowledge to craft thoughtful client service tactics and align them with business unit operational strategy for deals and initiatives that support the overall growth strategy.
- Drive end-to-end minting and redemption processes and be the main point of contact for our client partners.
- Gather inputs from and coordinate with internal cross-functional stakeholders (including settlement, compliance, product, marketing, tech) to drive the creation and execution of partner (and related products) strategy.
- Identify efficiencies and suggest process improvements aligned with client partner expectations to deliver operational excellence.
- Use strategic and tactical creativity to collaborate with commercial leaders to drive innovation without cutting corners.
- Identify partner stakeholders who will champion our value proposition and build alignment between the stablecoin business unit and our partner’s functional teams.
Requirements:
- Minimum 3-5 years experience in a similar role, with experience working in a FinTech, payments company, or bank being a significant advantage.
- Strong English communication skills, in both verbal and written forms, and the ability to influence stakeholders across a wide variety of functions, including at executive levels.
- Ability to adapt in occasional high-stakes and ambiguous situations and keep a level head.
- Exhibit an operationally focused mindset, with the ability to work through complex relationship management activities by setting and running tight processes.
- Ability to drive and oversee end-to-end service delivery involving multiple teams and stakeholders and manage client expectations.
- Financial services acumen, especially an ability to understand payments and investments, and use this understanding to define requirements for scaling products through partnerships.
- Strong voice and EQ that can handle a fast-moving organization and thrive on a high level of autonomy and responsibility.
- Excellent interpersonal and relationship-building skills, with a proven ability to engage both internal and external contacts.