quality assurance auditor
about randstad enterprise
As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward.
Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.
- Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.
- We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.
- We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.
- We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.
about team
As a Quality Assurance Auditor, you hold a pivotal role in ensuring the excellence of our services. Your commitment to quality standards and attention to detail are essential in maintaining our reputation for delivering exceptional results to our clients.
Your responsibilities are central to meticulously examining our processes and outputs, ensuring they meet stringent quality benchmarks. Your analytical prowess and meticulous attention to detail are instrumental in pinpointing areas for improvement and implementing corrective measures to drive continuous enhancement in our quality assurance practices.
You’ll be working in a collaborative environment that fosters continuous learning and professional growth, nurturing a culture where diverse perspectives are valued and leveraged to strengthen our collective capabilities. Together, we strive towards impactful goals such as enhancing skill development, fostering a culture of learning, and driving organizational success through effective talent delivery strategies. Our efforts transcend boundaries, contributing to advancements in various sectors, including healthcare, transportation, technology, and beyond, ultimately making a positive impact on society as a whole.
purpose of the job
As a Quality Assurance Auditor at Randstad Enterprise, you're at the forefront of ensuring the highest standards of quality in our operations. Your role is pivotal in meticulously assessing our processes and outputs to guarantee they meet stringent quality benchmarks. As an Auditor, your primary responsibility is to ensure adherence to established quality standards and procedures within the organization.
You will review processes, procedures, and outputs to identify deviations, errors, or areas for improvement. By conducting thorough audits and assessments, you play a critical role in maintaining and enhancing the overall quality of products or services delivered by the organization.
roles and responsibilities
Audits and Assessments
- Conduct thorough audits of processes, procedures, and outputs to ensure compliance with established quality standards and regulatory requirements.
- Identify deviations, errors, or areas for improvement through meticulous examination and analysis of documentation, data, and operational practices.
- Collaborate with cross-functional teams to develop and implement corrective actions and preventive measures to address identified issues and enhance quality assurance practices.
- Document audit findings, observations, and recommendations in clear and concise reports, and communicate them to relevant stakeholders.
- Monitor and track the implementation of corrective actions to verify effectiveness and ensure sustained compliance with quality standards.
- Provide guidance and support to team members on quality assurance processes, procedures, and best practices.
- Conduct regular reviews and assessments of quality management systems to identify opportunities for process optimization and efficiency gains.
- Stay informed about industry trends, regulatory updates, and best practices in quality assurance to continuously enhance knowledge and expertise.
- Participate in internal and external audits as needed, facilitating the audit process and assisting in the resolution of audit findings.
- Promote a culture of quality excellence and continuous improvement across the organization through training, coaching, and awareness initiatives.
Coaching and Mentoring Skills
- Provide constructive feedback and guidance to team members on quality assurance practices, fostering a culture of continuous learning and improvement.
- Tailor coaching and mentoring approaches to individual team members' needs and learning styles, promoting their professional development and growth within the organization.
- Maintain accurate and organized records of audit findings, including detailed documentation of observations, deviations, and corrective actions taken.
- Develop standardized templates and procedures for documenting audit reports, ensuring consistency and clarity in reporting.
competencies
Analytical skills
You know how to use data and to make decisions based on your insights. Aware of the various ways in which data can be used to solve problems. You analyze data to identify challenges and trends and solve complex problems. Curious and always searching for creative solutions. You know how to improve and optimize processes and quickly deliver solutions.
Problem-Solving skills
Capacity to identify root causes of quality issues and develop effective corrective actions and preventive measures.
Communication skills
Clear and concise verbal and written communication skills to effectively communicate audit findings, recommendations, and corrective actions to stakeholders.
Data Analysis & Interpretation skills
Skill in collecting and analyzing relevant data, documentation, and evidence to assess compliance with quality standards and regulatory requirements, and to identify trends, patterns, and areas for improvement.
Audit Planning and preparation
Proficiency in developing comprehensive audit plans, including defining audit scope, objectives, and criteria, as well as identifying appropriate audit methodologies and resources required for effective execution.
job requirements
experience required
- Relevant experience in similar auditing roles, preferably in (RPO/BPO/KPO/MSP/Recruitment/Sourcing).
- 2+ years experience in quality auditing is required.
- Stakeholder management on an operational management level.
- Demonstrated track record of understanding clients needs and translating those into effective auditing strategies.
- Proficiency in conducting thorough quality audits and assessments.
- Strong analytical abilities for data analysis and interpretation.
- Excellent communication skills for report writing and stakeholder interaction.
- Capability in root cause analysis and development of corrective actions.
- Understanding of regulatory compliance and industry standards.
knowledge
- RPO/MSP/BPO/KPO/etc.
- Capability to lead and inspire others towards a culture of quality excellence and continuous improvement, fostering a positive and collaborative work environment.
