public sector customer service - disaster season eoi.

• Located in the South & North side Brisbane - Hybrid Options after training
• Full time contract - multiple opportunities available
• Gain experience with Queensland Government

About the role:

Our team is currently accepting expressions of interest applications for full-time customer service call centre operators. In this role you will be responsible for taking inbound calls whilst providing exceptional first point of contact for Queenslanders affected by disaster events during Queensland's storm season.

What’s in it for you?

• Competitive hourly rate & employee benefits
• Comprehensive training & development
• Monday - Sunday roster 7am-7pm - weekends on rotation
• Hybrid working options available after training.

Your skills & experience:

• Experience in customer service - call centre desirable
• Recruitment requirements - psychometric testing to be completed
• Hospitality and Retail experience encouraged
• Intermediate computer literacy and high attention to detail
• Be open and eager to learn new process and new systems
• Strong communication skills and proven experience in negotiation and managing difficult calls

Key Accountabilities:

• Taking high volume inbound calls from customers
• Provide customers with optimal customer service including quality and timely decisions
• Develop specific knowledge around claims and assistance processes
• Manage policies and procedures and meet Queensland legislative requirements

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.