社名
社名非公開
職種
ITプロジェクトマネージャー
業務内容
...
The Network Infrastructure Business Group Customer Delivery team in Japan requires a customer facing CARE Project Manager to for the multiple accounts of the NI Enterprise business & JCOM business and will represent company in front of the customer. He/she will be fully accountable for executing the CARE contracts within his/her scope, interfacing with support teams and ensuring flawless execution of CARE services to achieve high levels of Customer satisfaction.Key Tasks and Responsibilities:・Ensures and monitors that Care contractual commitments are met and maintained, regularly reviewed and agreed with customer. Looks continuously for service quality and customer satisfaction improvement.・Leads Care contract lifecycle, ensuring proper and timely completion of the following:1/ contract handover from Sales and/or Delivery to Care phase,2/ care delivery team readiness (including 3rd party support services ); and3/ contract renewal (or extension) and closure.・Acts as primary interface towards the customer for activities and issues related to the scope of owned Care contracts, including customer complaints, corrective actions and changing requirements.・Builds customer intimacy and trust, contributing to identification and creation of up-selling opportunities・Contributes to pre-sales and sales/tendering processes into Care deals plan phase.・Provides accurate financial forecast and financial internal reporting of owned Care contracts.・Monitors and controls that the contract deliverables are provided within the approved budget, profitability forecast, planned scope and expected quality. Takes corrective actions for underperforming contracts.・Ensures Care services revenue recognition (ensuring proper purchase orders booking and triggering invoicing process)・Guarantees that data quality in all Care information systems reflects reliably the contract obligations, even including customer entitlement, contractual state of customer installed base and care financials.・Prepares and executes an effective communication plan to customer and to all relevant internal stakeholders. Ensures proactive communication of relevant information for set-up and continuity of services (e.g. Care plan, End Of Life / End Of Services and retrofits).・Contributes to the agreed support processes (i.e. approves, tailors and communicates customer outages reports; triggers management escalation process; may take the lead in customer communication in case of severe incidents and outages)][
求められる経験
Qualifications
In addition to the requirements of the Care Customer PM job specification above the following qualifications and experience are required for this role:
· 5+ years of proven track record of service management for Telecommunications Industry as customer interface
· Experience of projects from the IP Optics and Fixed Networks product portfolio
· Knowledge and experience of the Japanese Telco market
· Good understanding of commercial management, in particular contract and project financial management.
· University degree
· ITIL® Certifications preferred
· Strong communication and interpersonal relationship skills
· Strong customer relationship and reporting skills
· Strong negotiation skills
· Must be able to work under pressure and demanding environment
· Preferred to have experience working in international environment
· Strong writing / speaking English skills
· Native writing / speaking Japanese skills
保険
健康保険,厚生年金保険,介護保険,雇用保険,労災保険
待遇・福利厚生
-
休日休暇
日曜日,土曜日,祝日
-
給与
年収800 ～ 1,100万円
賞与
12.5%
show more
社名
社名非公開
職種
ITプロジェクトマネージャー
業務内容
...
The Network Infrastructure Business Group Customer Delivery team in Japan requires a customer facing CARE Project Manager to for the multiple accounts of the NI Enterprise business & JCOM business and will represent company in front of the customer. He/she will be fully accountable for executing the CARE contracts within his/her scope, interfacing with support teams and ensuring flawless execution of CARE services to achieve high levels of Customer satisfaction.Key Tasks and Responsibilities:・Ensures and monitors that Care contractual commitments are met and maintained, regularly reviewed and agreed with customer. Looks continuously for service quality and customer satisfaction improvement.・Leads Care contract lifecycle, ensuring proper and timely completion of the following:1/ contract handover from Sales and/or Delivery to Care phase,2/ care delivery team readiness (including 3rd party support services ); and3/ contract renewal (or extension) and closure.・Acts as primary interface towards the customer for activities and issues related to the scope of owned Care contracts, including customer complaints, corrective actions and changing requirements.・Builds customer intimacy and trust, contributing to identification and creation of up-selling opportunities・Contributes to pre-sales and sales/tendering processes into Care deals plan phase.・Provides accurate financial forecast and financial internal reporting of owned Care contracts.・Monitors and controls that the contract deliverables are provided within the approved budget, profitability forecast, planned scope and expected quality. Takes corrective actions for underperforming contracts.・Ensures Care services revenue recognition (ensuring proper purchase orders booking and triggering invoicing process)・Guarantees that data quality in all Care information systems reflects reliably the contract obligations, even including customer entitlement, contractual state of customer installed base and care financials.・Prepares and executes an effective communication plan to customer and to all relevant internal stakeholders. Ensures proactive communication of relevant information for set-up and continuity of services (e.g. Care plan, End Of Life / End Of Services and retrofits).・Contributes to the agreed support processes (i.e. approves, tailors and communicates customer outages reports; triggers management escalation process; may take the lead in customer communication in case of severe incidents and outages)][
求められる経験
Qualifications
In addition to the requirements of the Care Customer PM job specification above the following qualifications and experience are required for this role:
· 5+ years of proven track record of service management for Telecommunications Industry as customer interface
· Experience of projects from the IP Optics and Fixed Networks product portfolio
· Knowledge and experience of the Japanese Telco market
· Good understanding of commercial management, in particular contract and project financial management.
· University degree
· ITIL® Certifications preferred
· Strong communication and interpersonal relationship skills
· Strong customer relationship and reporting skills
· Strong negotiation skills
· Must be able to work under pressure and demanding environment
· Preferred to have experience working in international environment
· Strong writing / speaking English skills
· Native writing / speaking Japanese skills
保険
健康保険,厚生年金保険,介護保険,雇用保険,労災保険
待遇・福利厚生
-
休日休暇
日曜日,土曜日,祝日
-
給与
年収800 ～ 1,100万円
賞与
12.5%
show more
