The client is seeking a Process Analyst to map, document, and optimise critical business processes across the organisation. This role involves collaborating with stakeholders to capture, review, and refine business processes, ensuring they are efficient, effective, and aligned with organisational objectives. The ideal candidate will bring strong skills in process mapping, familiarity with related tools and methodologies, and—ideally—experience in the insurance/banking industry.
Key Responsibilities
- Partner with senior team members and managers to guide stakeholders in developing consistent process flows, contributing to a collaborative and supportive team environment.
- Support the establishment of standardised approaches to process mapping, storage, and updates across the organization. Identify interdependencies between functions and divisions and communicate these to management.
- Assist in identifying process inefficiencies or bottlenecks and propose solutions. Work with management to implement process improvements aligned with broader business objectives.
- Collaborate with Risk and Compliance teams to document obligations associated with each process step and identify necessary controls.
- Engage regularly with managers and subject matter experts across the organization to gather input, provide updates, and drive discussions on process improvements.
- Contribute to the development and management of timelines and milestones for process mapping initiatives, ensuring prioritization and alignment with project plans.
Qualifications and Experience
Required:
- At least 3 years of experience in process mapping, process improvement, or business analysis.
- Intermediate experience with process mapping tools such as BIC, Visio, or Lucid Charts.
- Strong team-oriented approach, adaptability to new systems, and the ability to meet deadlines in a dynamic environment.
- Knowledge of operational risk management and experience working within a Three Lines of Defense (3LoD) model.
Preferred:
- Bachelor’s degree in Business, Commerce, Technology, or a related field.
- Familiarity with the General Insurance/banking industry.
Do not miss out on a great opportunity and apply now or email Clayton Bradfield - clayton.bradfield@randstaddigital.com.au
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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