- Confirm all details that we have been given by health care professionals with the patient or carer
- Follow up with the patient or carer to ensure their expectations of H2H have been met.
- Liaise with health care professionals and GP surgeries
- Provide the highest levels of customer excellence to both patients and health care professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise
- Use our internal database to log all patient and health care professional communication and documenting this
- Manage daily workload as delegated by Team Leader
- Communicate with internal & external stakeholders by phone & email
- To meet all internal targets
- Other duties include but are not limited to
- Updating of patient records, processing chemist orders, prescription collection
KEY SKILLS:
- Customer Service experience in a busy environment
- Patient, understanding, caring and empathetic
- Positive, proactive and customer focused attitude
- Professional and confident telephone manner
- Competent IT skills and ability to learn new systems
- Excellent verbal & written communication skills
BENEFITS: As you'd expect from a global health care company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private health care, life assurance and a flexible benefits scheme. Top performers are recognised and rewarded monthly. There are opportunities to gain customer service related qualifications in the role.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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