Job opening - Partner Advocate - Frontline Escalation Specialist in 東京23区 | Randstad

summary

東京23区, 東京都
¥8,000,000 - ¥12,000,000 per year, 年収800 ～ 1,200万円
permanent

job category
information technology

job details

社名
社名非公開

職種
運用、保守、監視、テクニカルサポート

業務内容 ...

Become a subject matter expert and mentor others in a dynamic, customer-obsessed environment.■About the companyOur client is a leading global technology company committed to providing exceptional support to its partners. They foster a collaborative and supportive work environment where employees are empowered to grow and make a significant impact. They value innovation, continuous learning, and a customer-centric approach.■Role & ResponsibilitiesAs a Partner Advocate - Frontline Escalation Specialist, you will be the go-to expert for complex partner queries. You'll dive deep into technical issues, mentor other agents, and expedite escalations to support teams. You'll leverage your analytical skills to identify trends and propose improvements, shaping a better support experience for partners. You'll build strong relationships, becoming a trusted advisor for our partners.■Main tasks include・Lead the resolution of complex partner issues, escalating to relevant teams as needed.・Mentor junior agents, sharing expertise and best practices.・Analyze partner interactions to identify trends and suggest process improvements.・Collaborate with internal teams to enhance training materials and support processes.・Build strong, trusting relationships with partners.If you are interested in this position and meet the above requirements, please apply.#LI-Hybrid

求められる経験
■Requirements
・Minimum 1 year of experience in a customer-facing or partner support role.
・Excellent communication and interpersonal skills, with fluency in English.
・Proven ability to troubleshoot and resolve technical issues.
・Strong analytical and problem-solving skills.
・Experience with Microsoft Windows, Microsoft 365 applications, or Microsoft Azure is a plus.
・Bachelor's degree or equivalent experience.

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収800 ～ 1,200万円

賞与
-
雇用期間
期間の定めなし

show more

社名
社名非公開

職種
運用、保守、監視、テクニカルサポート

業務内容
Become a subject matter expert and mentor others in a dynamic, customer-obsessed environment.■About the companyOur client is a leading global technology company committed to providing exceptional support to its partners. They foster a collaborative and supportive work environment where employees are empowered to grow and make a significant impact. They value innovation, continuous learning, and a customer-centric approach.■Role & ResponsibilitiesAs a Partner Advocate - Frontline Escalation Specialist, you will be the go-to expert for complex partner queries. You'll dive deep into technical issues, mentor other agents, and expedite escalations to support teams. You'll leverage your analytical skills to identify trends and propose improvements, shaping a better support experience for partners. You'll build strong relationships, becoming a trusted advisor for our partners.■Main tasks include・Lead the resolution of complex partner issues, escalating to relevant teams as needed.・Mentor junior agents, sharing expertise and best practices.・Analyze partner interactions to identify trends and suggest process improvements.・Collaborate with internal teams to enhance training materials and support processes.・Build strong, trusting relationships with partners.If you are interested in this position and meet the above requirements, please apply.#LI-Hybrid ...

求められる経験
■Requirements
・Minimum 1 year of experience in a customer-facing or partner support role.
・Excellent communication and interpersonal skills, with fluency in English.
・Proven ability to troubleshoot and resolve technical issues.
・Strong analytical and problem-solving skills.
・Experience with Microsoft Windows, Microsoft 365 applications, or Microsoft Azure is a plus.
・Bachelor's degree or equivalent experience.

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収800 ～ 1,200万円

賞与
-
雇用期間
期間の定めなし

show more

experience
■Requirements ・Minimum 1 year of experience in a customer-facing or partner support role. ・Excellent

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