Our prestigious partner, a market leader of pet supplies is looking for motivated and customer-oriented individuals to join their Customer Service Team.
They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why they look for competent, animal-loving doers who think like they do. Their priority is their community and their people.
Pozíció leírása / Job description
- Work schedule: 20 hours weekly
- Handle customer inquiries in German, only in email
- Resolve issues in a timely and efficient manner and provide exceptional customer service by email
- Maintain accurate records of customer interactions and transactions
- Collaborate with the team to ensure the best possible customer experience
- Identify opportunities to improve customer experience and provide feedback to the team
- Strong, fluent German knowledge (you will use it in writing, but the interviews are in German language)
- Beginner level English knowledge, for the internal communication
- Some experience in customer service
- Good communication and writing skills
- Successful completion of an email writing test during the interview
- Willingness to learn
- Solution-oriented mindset
- Attention to detail
- Attractive remuneration, next to various additional services and benefits, e.g. employee discounts, cafeteria scheme, home office allowance
- Full home office opportunity: you can work from anywhere
- Work-life balance and flexible working hours: you can work 20 hours per week, between Monday-Friday 8:00-18:00, whenever you want
- Open, transparent, dynamice and innovative environment
- Supporting and welcoming colleages and team leader
- Successful, stable company