Our prestigious partner, Fressnapf International Business Services is looking for new colleagues to join their team.
Introduction
They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why they look for competent, animal-loving doers who think like they do. Their priority is their community and their people.
Thanks to their boutique set-up, your contribution to their mission will never get unnoticed. Beyond, they support your growth – let it be via foresight international projects or personal development.
Pozíció leírása / Job description
- Work schedule: 20 hours weekly
- Handle customer inquiries in German, only in email
- Resolve issues in a timely and efficient manner and provide exceptional customer service by email
- Maintain accurate records of customer interactions and transactions
- Collaborate with the team to ensure the best possible customer experience
- Identify opportunities to improve customer experience and provide feedback to the team
- Strong, fluent German knowledge (you will use it in writing, but the interviews are in German language)
- Beginner level English knowledge, for the internal communication
- Some experience in customer service
- Good communication and writing skills
- Successful completion of an email writing test during the interview
- Willingness to learn
- Solution-oriented mindset
- Attention to detail
- Attractive remuneration, next to various additional services and benefits, e.g. employee discounts, cafeteria scheme, home office allowance
- Full home office opportunity: you can work from anywhere
- Work-life balance and flexible working hours: you can work 20 hours per week, between Monday-Friday 8:00-18:00, whenever you want
- Open, transparent, dynamice and innovative environment
- Supporting and welcoming colleages and team leader
- Successful, stable company