order management team leader (road / air & sea).

A leading Scandinavian company, known for its people-first culture and innovative approach to logistics, is building a brand-new Shared Services Centre in Tri-city. With over 100 years of experience delivering trust and excellence to customers worldwide, this organisation is setting the stage for something extraordinary in Poland.

This is your chance to join a team that values collaboration, transparency, and forward-thinking. If you’re ready to be part of a dynamic, global environment where ideas are celebrated, and people always come first, now is the time to make your move!

We’re looking for an experienced Team Leader to oversee the Order Management team in Gdańsk, where efficiency meets Scandinavian reliability. As a crucial player in establishing and growing the Polish office, you'll set the tone for seamless order processing, lead by example, and ensure team maintains high standards for quality and client satisfaction. You’ll be working with a dynamic team to streamline processes, elevate service levels, and make sure that every detail in the order journey is managed to perfection.

Here, you’ll not only manage orders—you’ll lead people and make a tangible impact on the way we operate and the customer experience we deliver.

• contract of employment – stable and secure,
• salary: 12.000 - 15.000 PLN gross,
• hybrid model of work (work from home up to 2 days / week after onboarding) 
• private medical care & life insurance,
• sports card,
• Internet reimbursement,
• professional development (learning and development programs to help you advance your career),
• team events & celebrations (work hard and play hard! Join in on our regular team events and company-wide celebrations to build connections and have fun outside of work),
• a modern office in Gdańsk 
• the opportunity to help build a new team in Poland—be a part of something from the ground up!

• leading and supporting a team of Order Management Specialists to ensure a collaborative, high-performance environment,
• overseeing end-to-end order processes to maintain accuracy and compliance, meeting our SSC standards and ensuring timely, reliable order completion,
• driving team learning and development, tackling skill gaps and promoting process improvements in our daily operations,
• spearheading continuous improvement efforts by applying LEAN methodologies to streamline workflows and elevate service levels for clients,
• managing complex order escalations, guiding your team to provide swift, satisfactory resolutions that meet our client’s high expectations.

A strong communicator with an analytical mindset and the ability to adapt processes on the go. You know your way around order management, and you’ve got the experience to back it up. We want someone who can not only handle challenges but use them as opportunities to inspire their team and drive process improvements.

In your application, we hope to see:

• a Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field,
• CargoWise or Carlo system - must have,
• 5+ years in logistics, supply chain, or order management with at least 2 years in a team lead or managerial role,
• proven leadership skills with a talent for fostering collaboration and team growth.
• expertise in LEAN methodologies and order management processes, ideally within a logistics or supply chain context.
• advanced proficiency in MS Excel for data analysis and reporting.
• fluency in English; Polish or Danish/Swedish/Norwegian language skills are a plus.
• a knack for future-proofing processes and staying ahead of industry changes.

If you’re excited about making a real impact and leading with purpose, we’d love to hear from you.

Employment agency entry number 47

this job offer is intended for people over 18 years of age