Are you ready to take your career to the next level with a global organisation? Do you have experience gained in a similar role? Are you fluent in English and known for your attention to detail and accuracy? If so, we want to hear from you!
We currently have an offer for the position of Order Intake Representative at one of our clients from the healthcare industry.
what we offer- Work based on an employment contract
- Hybrid work system: 3 days from the office and 2 days of remote work per week
- Benefits package: supplemental medical plan, sports card, personal insurance plan, equity awards
- Bonus to annual salary
- Opportunities to develop professional skills in a global company
- Office working hours
- Process incoming EMEA portal and orders
- Create customer service cases and set the appropriate follow update
- Conduct quality checks to ensure accuracy of data entry
- Send requests for specimens and complete subsequent follow up
- Administer activities in pertinent queues
- Contact medical personnel, to obtain information required to complete the order entry process
- Document all phone calls and follow up activities in our Salesforce application according to standard operating procedures (SOPs) and the customer service department policy
- Provide assistance, information, and education to customers in accordance with department policies and procedures
- Work closely with our billing team to coordinate information on payer requirements
- Assist in building on existing customer base by providing the highest level of customer service and support
- Maintain a proper data base of our accounts and contacts
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
- Support and comply with the company’s Quality Management System policies and procedures
- Maintain regular and reliable attendance
- High School Diploma at minimum
- Minimum 2 years of customer service experience
- Significant PC knowledge and proficient in MS Office (especially pivot tables, V-look up)
- Knowledge of English at min. C1 level
- Strong customer service orientation and interpersonal skills
- Excellent listening, oral, and written communication skills
- Strong detail and quality orientation
- Ability to multi-task
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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