Identify opportunities to streamline processes and optimize operational efficiency within the L&D function.
Document process and contribute to identify improvements to be implemented.
Contribute to the development and documentation of standard operating procedures and guidelines.
Segment and catalogue the different requests/questions addressed to the L&D area, clarifying the requirements with the different stakeholders.
Define a response typology to be followed by the operations team.
Challenge operations team to respond according to the rules and the mindset needed to rollout the ecosystem.
Integrate and optimize transversal solutions to be delivered in order to create the same experience, improve quality and generate effective cost reductions.
Prepare logistics, ensure data integration into the systems and assist in Live training programs to evaluate delivery.
Oversee the production of classroom handouts, instructional materials, aids and manuals and support operations related to digital offer (eg. configuration of learning journeys).
Facilitate communication between trainers, participants, and stakeholders to ensure clarity and alignment on expectations.
Prepare and disseminate training-related communications, including announcements, reminders, and post-training follow-ups.
Compile and analyze training data (including attendance records, completion rates and evaluation feedback, manage to gather additional inputs that can generate positive impacts).
Provide insights and recommendations based on data analysis to drive continuous improvement in L&D initiatives.
Manage calendars, scheduling, and logistics for training programs, workshops, and events.
Standardization & governance definition in LMS.
Ensure the maintenance of accurate records of training activities, attendance, and evaluations.
Provide technical support for learning management systems (LMS) and other training platforms, being tech savy to explore the systems, including streamlining workflows, automating tasks, and eliminating manual processes.
Troubleshoot technical issues related to training delivery, ensuring a seamless learning experience for participants.
Monitoring the productivity levels of the operations team in PT and in the geographies, overcoming blockers, balancing loads and providing training.