Are you having Operations experience? Are you looking to gain experience within a top 5 bank? Do you have excellent Priority management skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for an Operations Officer for a 12 month contract in Mississauga. This is a hybrid role, onsite twice a week. There is a high possibility of contract extension and conversion to full time opportunity.
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Pay rate: $25/ Hour
Working Hours: Monday-Friday core business hours
Advantages
●Gain experience within a top 5 bank
●Potential for contract extension and conversion
●Earn a competitive rate within the industry
●Hybrid role
●Long term project
Responsibilities
As an Operations Officer, your duties will include but not limited to:
●Providing a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
●Contributing to the overall customer experience and loyalty index in each interaction
●Ensuring customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
●Creating and/or recognizing exceptional customer service through established programs
●Ensuring all required processing and enquiries are fulfilled meeting Service Level Goals
●Providing subject matter expertise for internal and external partners within defined area
●Completing assigned tasks accurately & within established standards
●Participating in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
●Identifying areas of risk and escalate as necessary
●Complying with Bank Codes of Conduct. Identify, suggest, and actively participate in process improvements.
●Understanding and applying bank/service center operating policies and procedures.
●Demonstrating flexibility by adapting to change within the business area and unit.
●Adopting new process and technology improvements.
●Ensuring necessary due diligence is taken to support the accuracy of all transactions.
Qualifications
●Previous Operations experience - 3+ years
●Microsoft Office Suite - 3+ years
●Excel skills – Medium level - 3+ years
●Priority management
●Organized and Attention to Detail
NICE TO HAVE:
●Banking experience
●Company’s experience
●Experience with excel V-lookup and pivot tables
Summary
Interested in the Operations Officer role in Mississauga? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you having Operations experience? Are you looking to gain experience within a top 5 bank? Do you have excellent Priority management skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for an Operations Officer for a 12 month contract in Mississauga. This is a hybrid role, onsite twice a week. There is a high possibility of contract extension and conversion to full time opportunity.
Pay rate: $25/ Hour
Working Hours: Monday-Friday core business hours
Advantages
●Gain experience within a top 5 bank
●Potential for contract extension and conversion
●Earn a competitive rate within the industry
●Hybrid role
●Long term project
Responsibilities
As an Operations Officer, your duties will include but not limited to:
●Providing a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
●Contributing to the overall customer experience and loyalty index in each interaction
●Ensuring customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
...
●Creating and/or recognizing exceptional customer service through established programs
●Ensuring all required processing and enquiries are fulfilled meeting Service Level Goals
●Providing subject matter expertise for internal and external partners within defined area
●Completing assigned tasks accurately & within established standards
●Participating in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
●Identifying areas of risk and escalate as necessary
●Complying with Bank Codes of Conduct. Identify, suggest, and actively participate in process improvements.
●Understanding and applying bank/service center operating policies and procedures.
●Demonstrating flexibility by adapting to change within the business area and unit.
●Adopting new process and technology improvements.
●Ensuring necessary due diligence is taken to support the accuracy of all transactions.
Qualifications
●Previous Operations experience - 3+ years
●Microsoft Office Suite - 3+ years
●Excel skills – Medium level - 3+ years
●Priority management
●Organized and Attention to Detail
NICE TO HAVE:
●Banking experience
●Company’s experience
●Experience with excel V-lookup and pivot tables
Summary
Interested in the Operations Officer role in Mississauga? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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