operational support specialist - level 3.

Responsibilities:

• Provide comprehensive systems administration and operations support, including setting up user access, managing user profiles, conducting backups and recovery, and overseeing day-to-day computer systems operations.
• Execute software upgrades and apply patches to ensure systems are up to date.
• Serve as a customer interface to ensure all requested changes are effectively implemented.
• Monitor computer workload trends and make adjustments to optimize the utilization of computer resources.
• Diagnose and troubleshoot network printers to ensure smooth operations.
• Provide hands-on technical support in setting up IT hardware and peripherals in office spaces.

Requirements:

• Minimum of 10 years of experience in systems administration and operations support.
• Proven ability to provide high-quality customer service in an IT environment.
• Fluency in both English and French is required.
• Must be able to acquire a reliability-level security clearance.
• Must be willing to work day shifts, evening shifts (until midnight), and periodic weekends.
• Experience diagnosing and troubleshooting network printers.
• Experience providing hands-on technical support in setting up IT hardware and peripherals in an office space.

If you are a dedicated professional looking to leverage your skills in a dynamic role, we would love to hear from you! Please apply now to join our team and contribute to the success of our IT operations.



Advantages
We are seeking an experienced Operations Support Specialist (Level 3) to join our team. The ideal candidate is a seasoned generalist with over 10 years of experience in systems administration and operations support, capable of delivering exceptional "white glove" service. This role requires fluency in both English and French, and candidates must be available for day shifts, evening shifts (until midnight), and periodic weekends.

Responsibilities
• Provide comprehensive systems administration and operations support, including setting up user access, managing user profiles, conducting backups and recovery, and overseeing day-to-day computer systems operations.
• Execute software upgrades and apply patches to ensure systems are up to date.
• Serve as a customer interface to ensure all requested changes are effectively implemented.
• Monitor computer workload trends and make adjustments to optimize the utilization of computer resources.
• Diagnose and troubleshoot network printers to ensure smooth operations.
• Provide hands-on technical support in setting up IT hardware and peripherals in office spaces.


Qualifications
• Minimum of 10 years of experience in systems administration and operations support.
• Proven ability to provide high-quality customer service in an IT environment.
• Fluency in both English and French is required.
• Must be able to acquire a reliability-level security clearance.
• Must be willing to work day shifts, evening shifts (until midnight), and periodic weekends.
• Experience diagnosing and troubleshooting network printers.
• Experience providing hands-on technical support in setting up IT hardware and peripherals in an office space.


Summary

If you are a dedicated professional looking to leverage your skills in a dynamic role, we would love to hear from you! Please apply now to join our team and contribute to the success of our IT operations.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.