Job opening - Operation Manager in 東京23区 | Randstad

summary

東京23区, 東京都
¥10,000,000 - ¥15,000,000 per year, 年収1,000 ～ 1,500万円
permanent

job category
sales

job details

社名
社名非公開

職種
その他　営業

業務内容 ...

Lead a dynamic team, grow your career, and build a world-class support service in this exciting Operation Manager role!■About the companyOur client is a leading technology support company known for its commitment to delivering exceptional customer service. They foster a collaborative and supportive environment, providing opportunities for professional growth and development. The company values its employees and prioritizes a positive work-life balance.■Role & ResponsibilitiesAs Ops Manager, you will be responsible for the overall success of our client's operations. You will lead a team of engineers, ensuring the timely and efficient delivery of projects within budget and scope. You will handle critical customer escalations, mentor team members, and contribute to strategic planning for team growth. You'll directly interact with clients and the team to foster high levels of customer satisfaction. You will build strong relationships, navigating challenging situations and achieving exceptional results.■Main tasks include・Lead and manage a team of 20+ engineers.・Manage daily operations, ensuring efficient workflow and high-quality service delivery.・Develop and implement strategies to enhance customer satisfaction and achieve KPIs.・Handle critical customer escalations, resolving complex issues effectively.・Mentor and develop team members, fostering a culture of continuous improvement.・Contribute to strategic planning for team growth and operational efficiency.If you are interested in this position, apply now. We look forward to hearing from you!#LI-Hybrid

求められる経験
■Requirements
・10+ years of managerial experience, with a total of 15+ years in relevant field.
・Proven experience managing 20+ engineers.
・Excellent communication skills in both English and Japanese (bilingual).
・Demonstrable experience in troubleshooting and problem-solving.
・Experience leading teams in resolving challenging customer situations.
・Ability to work in rotational shifts and from the office (based on business needs).

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収1,000 ～ 1,500万円

賞与
-
雇用期間
期間の定めなし

show more

社名
社名非公開

職種
その他　営業

業務内容
Lead a dynamic team, grow your career, and build a world-class support service in this exciting Operation Manager role!■About the companyOur client is a leading technology support company known for its commitment to delivering exceptional customer service. They foster a collaborative and supportive environment, providing opportunities for professional growth and development. The company values its employees and prioritizes a positive work-life balance.■Role & ResponsibilitiesAs Ops Manager, you will be responsible for the overall success of our client's operations. You will lead a team of engineers, ensuring the timely and efficient delivery of projects within budget and scope. You will handle critical customer escalations, mentor team members, and contribute to strategic planning for team growth. You'll directly interact with clients and the team to foster high levels of customer satisfaction. You will build strong relationships, navigating challenging situations and achieving exceptional results.■Main tasks include・Lead and manage a team of 20+ engineers.・Manage daily operations, ensuring efficient workflow and high-quality service delivery.・Develop and implement strategies to enhance customer satisfaction and achieve KPIs.・Handle critical customer escalations, resolving complex issues effectively.・Mentor and develop team members, fostering a culture of continuous improvement.・Contribute to strategic planning for team growth and operational efficiency.If you are interested in this position, apply now. We look forward to hearing from you!#LI-Hybrid ...

求められる経験
■Requirements
・10+ years of managerial experience, with a total of 15+ years in relevant field.
・Proven experience managing 20+ engineers.
・Excellent communication skills in both English and Japanese (bilingual).
・Demonstrable experience in troubleshooting and problem-solving.
・Experience leading teams in resolving challenging customer situations.
・Ability to work in rotational shifts and from the office (based on business needs).

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収1,000 ～ 1,500万円

賞与
-
雇用期間
期間の定めなし

show more

experience
■Requirements ・10+ years of managerial experience, with a total of 15+ years in relevant field. ・Pro

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