office manager.

The role of the Team Leader/Office Manager is designed to ensure the team is providing an industry leading service with exceptional standards to the client.The team leader will also develop an ongoing training programme for all staff on site, ensuring that follow up training is provided and recorded in line with their policies.

The Team Leader/Office Manager will maintain and is accountable for a high level of Health and Safety within the clients service areas in line with policies and procedures from the Health and Safety Committee, helping clients and customers to achieve their Health and Safety targets.

Providing exceptional customer service during every interaction with the client, proactively demonstrating and living the company values and behaviours are all key elements of this role.


Main responsibilities:

- Maintaining reports and compiling data in preparation for month-end financial duties and Account Review Reports
-Working with the Account Manager on developing and maintaining excellent customer relations including customer feedback plan, client surveys and gathering regular feedback on performance
- Fostering a customer service environment and ensuring that all processes reflect this, and all staff are appropriately trained
- Working with the Account Manager to seek out opportunities to improve the service and add value, and develop proposals for additional client services
- Participating in the account management programme including attending account review meetings and head of department or client team meetings as required
- Developing strong, cohesive, well-informed, multi skilled and well-trained work teams
- Ensuring proper resolution of all issues are brought forward by employees
- Responsible for shift patterns and coverage including managing sickness and holiday absences
- Initiating and carrying out elements of the recruitment process. Inducting, training, and developing all client staff using individual career paths supported by Personal Development Plans
- Managing client staff in a manner which builds mutual trust and respect, high motivation, personal accountability and team participation


To be a successful candidate for this role you must also have the following attributes, skills and experience:

- Previous experience working in the same or similar position
- Strong manager: self-starter, motivated, driven, able to negotiate, influential leader
- Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
- Well presented with a professional manner
- Flexible, computer literate and a quick learner
- Must have excellent Excel, PowerPoint and data analysis skills
- Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
- Hands on team worker
- High degree of attention to detail, ability to retain high levels of concentration in a busy working environment


Benefits:
*25 days holiday plus bank holidays
*Salary sacrifice schemes, retail vouchers - including TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances
*Life Assurance
*Private Medical Insurance
*Dental Insurance
*Health Assessments
*Cycle-to-work scheme
*Gym memberships
*Referral Scheme

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.