Job Title -SOW Procurement Coordinator
Job Type - Full Time Contract
Shift timings - 9:00am - 6:00pm IST
Location - Remote
(Service Levels 0-3 for SOW transactional activities)
SUMMARY:
The SOW Procurement Coordinator provides customer service to clients, suppliers, and internal team members
in support of Randstad’s Statement of Work (SOW) managed solution. This role assists client buyers and
suppliers with project record creation, worker tracking, and invoice processing of service contracts within the
program Vendor Management System (VMS). Responsible for communicating client policies, monitoring VMS
record status’, forwarding issues, and providing timely updates via the appropriate escalation process. Works
under general supervision.
GENERAL RESPONSIBILITIES:
Assists with SOW VMS record creation and data maintenance on client user’s behalf (as program
applicable) or as instructed by Randstad program management
Understands SOW VMS functionality and dependencies; enabling user navigational support and
recognition of functional issues
Monitors SOW requisition activity, checks accuracy, and provides updates to users through use of VMS
...
technology
Views VMS pending workflow items, alerts process owners of needed actions, and provides system user
navigation instruction if required.
Confirms suppliers successfully record their worker on-boarding, engagement status, time entry, and
off-boarding activities.
Contacts various internal and external department staff regarding inquiries on the following items:
SOWs, purchase orders, cost centers, worker badging systems, client credits, billing and/or payment
issues.
Assists with system record and policy compliance audits; escalates in written and verbal form to
managers and client stakeholders.
Maintains and continuously increases knowledge of supported software solutions (internal and external)
Responds to all program inquiries (calls, emails, VMS alerts) and provides required responses in a
timely / professional manner
Recognizes and gathers relevant information on customer issues / scenarios requiring further solutions
and escalates such issues according to standard escalation process
Uses standardized situational responses and processes to resolve customer issues
Maintains thorough and accurate documentation on any end user interactions (to include entry within
the program case ticketing system if applicable)
Works to meet all existing SLA’s and group targets (internal and contractual) and improve overall
process by recommending improvements
Assists with peer training in the standards and practices of the assigned client program
Provides standard program and ad hoc reporting requests, if needed
Participates in special projects and performs other duties as assigned
EDUCATION & JOB REQUIREMENTS:
High school diploma or equivalent
Bachelor’s degree, previous purchasing/accounts payable processing, and ERP / VMS system
experience, preferred but not required
Minimum of two (2) years of work experience in a service level industry and/or one (1) to three (3)
years of experience in a customer service environment or equivalent
KNOWLEDGE, SKILLS & ABILITIES:
Skilled in communicating effectively in writing and verbally, both in one-on-one and in group settings,
with both internal and external audiences
Ability to establish and maintain effective working relationships
Ability to work in a fast-paced environment and perform multiple work assignments simultaneously
Possess data entry, analytical, and organizational skills with attention to detail
Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook
To apply, please share your CV to - saritha.jhawar@randstadsourceright.com
