member engagement officer.

About the company:

Our client is a leading insurance provider with a long-standing reputation for excellence. With many years of experience, they are dedicated to delivering exceptional value to their clients, ensuring that insurance is accessible, affordable, and tailored to meet individual needs. Their focus remains on making insurance services clear, high-quality, and client-centered.

Position Overview:

Our client is seeking a dedicated Member Engagement Officer to join their Member & Community Engagement Division. In this role, you will manage diverse customer interactions, ensuring seamless operations and exceptional service delivery. This is an excellent opportunity for professionals with a background in hospitality or retail to advance their careers by applying their customer service experience.

Key Responsibilities:

• Use a customer focused approach and the Member Engagement Principles when discussing and offering products and services.
• Communicate effectively to understand and meet member needs, delivering quality conversations with strong product knowledge.
• Foster an open and honest environment where members feel comfortable sharing.
• Meet member expectations and respond to feedback promptly, accurately documenting actions based on trust, ease, and empathy.
• Address and escalate member complaints or inquiries as needed.
• Maintain a thorough understanding of our client's policies, procedures, systems, and products for confident and compliant assistance.
• Perform daily transactional duties per policies and report discrepancies to the Team Leader.

Minimum requirements:

• 1-2 year customer service experience.
• Previous call center experience desirable but not required

Desirable attributes:

• Show empathy to customers and cultivate a cooperative team atmosphere, providing support and understanding to both customers and colleagues.
• Communicate transparently and effectively, actively listening to customer concerns and offering clear information and solutions.
• Stay calm under pressure, handle challenging conversations with patience and professionalism, and manage stress effectively to maintain high-quality service.

The Benefits Of Working With Our Client:

• Generous employee discounts on a variety of products and retail services.
• Access to a comprehensive health and wellbeing program, including wellness rooms and activities
• Paid parental leave, including 13 weeks for primary caregivers, 26 weeks of superannuation, and 3 weeks for non-primary caregivers.
• Personal leave: 12 days per year after 2 years of service, with an additional day annually for wellbeing purposes.
• One community leave day each year to make a positive impact.
• A diverse and inclusive work environment supported by our Inclusion committee and employee resource groups.

For a confidential discussion about this or any other assessment center opportunities in Queensland feel free to contact our team directly brisbaneassessmentcentre@randstad.com.au with your updated CV. NB. Must be Aust Citizen or P.R.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.