luxury brand/crm manager.

・Manage and execute regular & ad-hoc customers loyalty actions (eDM, gift programs, catalogues, client events, VIP treatments) by conducting necessary tasks such as segmentation, customer data handling, contents/material preparation, vendor management and result tracking.・Ensure activity/project coordination with other team and departments (Boutiques, Retail, Marketing, Media, Communication, etc. ) and Headquarter. ・Develop Recruiting and Retention strategy with clear KPI, based on the customer journey.・Nurture clienteling by using group developed dedicated application tool: The View・Lead implementation and revision of personal information related actions in boutiques and in back office.・Analyze customer data to understand own customer profiles and build KPIs for CRM actions by using CRM related tools・Provide new ideas for new actions based on customer data analysis and insight.・Search and develop VIP gifts and activations to increase the perception and value of XXXXX.・Dedicate to increase sales and upgrade the customer journey, sorting up and analyze the weaknesses and potential in each boutique, making appropriate use of available data analysis and dashboards.・Search for new customer recruitment opportunities: new partnerships, new programs, etc.・Lead marketing intelligence related projects and reporting within Marketing team.・Pro-active communication with HQ to ensure full alignment with global Maison’s strategy.#LI-Hybrid#LI-KN

求められる経験
・Open minded
・Brand Marketing experience
・Flexibility and agility
・Good communicator
・Coaching skills
・Fluent English
・Analytical skills (qualitative/quantitative)
・Team-work oriented
・Result oriented
・Make sensitivity the Marketing environment and Client demand
・Good command of computer and CRM related tools

保険
健康保険　厚生年金保険　雇用保険

休日休暇
月曜日,火曜日,水曜日,木曜日,金曜日,土曜日,土曜日　日曜日　祝日

給与
年収800 ～ 1,000万円

賞与
-
雇用期間
期間の定めなし