linux support engineer.

The RoleAs a Linux Support Engineer you will:- Provide OS support to users of the XXX Enterprise Linux product portfolio.- Troubleshoot challenging complex, critical, and sensitive customer issues related to: Installation errors, configuration errors, out of the box not working functionality, booting issues.- Investigate usage problems, unexpected product behavior, performance degradation, and root cause analysis.- Replicate customer issues in a technical lab environment to provide optimal solutions..- Communicate with customers through email, remote sessions, and occasionally via telephone. - Be part of the team which makes up a 24x7 (follow the sun) support organization.- Provide technical support and maintain professional communication with XXX customers.- Collaborate efficiently with your technical support colleagues, globally.- Engage with development and product management on bugs and feature requests.- Continuously contribute and collaborate on knowledge resources improvement and creation. - Be required to work on call and weekends based on a shift rotation policy.

求められる経験
Preferred technical experience & skills

- A solid understanding and experience with the Linux operating system, preferably certified (SCA, RHCSA, LPIC-1).
- Several years of experience in a technical support role or as a system administrator for any Linux OS.
- The ability to troubleshoot various aspects of the Linux operating system.
- The ability to adapt to new technologies.
- Basic Bash scripting.
- Expertise or understanding (at minimum) in the below areas:
・High Availability / Clustering technologies
・Storage technologies (like SAN, multipathing, iSCSI, LVM)
・Networking concepts and protocols
・LDAP, Kerberos, Samba, Active Directory
・Non-x86_64 architectures

Personal Attributes

- All candidates should be fluent in English and Japanese (written and verbal)
- A strong sense of responsibility, self-motivation, and the ability to prioritise and organise multiple, simultaneous workloads.
- The ability to assess the customer situation and select the best path forward.
- Interpersonal communication skills, in both oral and written form.
- The ability to communicate complex technical information to customers in a clear and simple way.
- Experienced in providing a timely and accurate response and resolution to customer issues over the phone or electronically.
- The ability to work efficiently in a dynamic and collaborative environment with a team of highly skilled and motivated engineers.
- Respectful, patient, and professional approach in line with XXX values.

保険
労災保険

休日休暇
日曜日,土曜日,祝日

給与
年収1,000 ～ 1,300万円

賞与
-
雇用期間
期間の定めなし