lead coordinator - 171025-1.

production and payment processing of over $3 billion in compensation annually.   In this role you will be the lead subject matter expert of the audit and control measures for
the Incentive Compensation Delivery programs ensuring adherence to compensation standards and guidelines, mitigation of risk and verifying conformity to regulatory standards.
You will investigate and resolve inquiries and disputes raised by sales professionals related to compensation processing outcomes, as well as escalations requesting exception to the
aforementioned compensation standards and guidelines.

Do you thrive in a dynamic, highly collaborative and fast paced environment? Do you have a solution-oriented mindset and enjoy finding creative responses to complex business challenges?  In this role you will be the subject matter expert of the audit and control measures for the Relationship Incentives team, ensuring adherence to compensation standards and guidelines, mitigation of risk and verifying conformity to regulatory requirements.

Advantages
Long term contract
Work for one of the top 5 Banks in Canada
Competitive pay rate
Possibility of extension

Responsibilities
Develop a deep knowledge of Compensation Programs and Operational Guidelines
and provide expert advice and guidance on complex case process execution to
identify, implement, and sustain processes that uphold data integrity, promote
efficiency, and mitigate risk.
 Administer incentive compensation, for multiple role families which consist of  the
Financial Planning and Commercial Financial Services programs.
 Prepare and validate monthly, quarterly and/or annual compensation files to ensure
timely and accurate processing and payment.
 Maintain and process employee hierarchy and transit files on a monthly basis.
 Process and adjudicate adjustments, referrals and escalations of varying complexity
and ambiguity in accordance with established business rules.
 Collaborate with partners toward handling of compensation requests that fall outside
of guidelines
 Champion continuous improvement by recommending procedural and operational
enhancements
 Investigate and respond to inquiries from the sales force and business partners
within established service delivery standards.
 Provide subject matter expertise and support on projects and interact with key
business and technical partners to assess the operational impact of program
changes.
 Elevate team performance by actively sharing learnings and best practices.
 Present content and material to related to the Financial Planning program to the
advisors and or business partners.

Qualifications
Must-have
 Experience working in a service operations environment.
 Proven ability in building rapport and maintain client relationships while working
independently and as part of a team
 Operates efficiently within a framework of deadlines, task priorities and adjustments
to work schedules to meet business targets
 Desire to build exceptional client experiences, and is passionate to help partners &
advisors meet their needs and resolve their concerns
 Experience with issue resolution and conducting investigations
 Demonstrated time management, organizational and problem-solving skills.

Nice to have:
 Previous experience working in the financial services industry
 Experience working in a team and metrics based-performance environment
 Excellent written and verbal communication skills in both English and French
 Previous experience in Financial Planning or Commercial Services

Summary
If you are interested in the lead coordinator role, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.