about the company
Work with an MNC company, who are expanding and improving their IT infrastructure at the moment to the latest technologies in IT and experience true career progression and working culture to grow your skill set as well as your knowledge!
job details
- Job title : L3 Technical Helpdesk Engineer(shift rotation)
- Location : Subang Jaya
- Salary : RM8,000 - RM10,000
- Employment : Permanent
- Details :
- 13th month fixed bonus
- Performance bonus
- Attractive shift allowances (RM600/month)
- Full medical and hospitalization coverages
- Free parking
about the job
- Ensuring support calls that have been escalated are dealt with in a professional manner and within the designated Service Level Agreements (SLA) keeping the Helpdesk and Client updated at all times
- Act as a technical mentor for 1st and 2nd line engineers
- Provide 3rd Line support for all customers via phone, email, remote capability or face-to-face, undertaking in-depth diagnosis
skills and experience required
- Proven experience of at least 3-4 years of experience end user technology including Microsoft 365, Active Directory, Okta, and Windows 7/8/10 desktop
- Strong knowledge of Windows Servers is a good advantage
- Must have good English communication and interpersonal skills and able to talk to customers at different levels
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