kubernetes-as-a-service support engineer.

RoleThe award-winning XXX Support team has attracted top talent from across the globe and continues to grow as a distributed team steeped in open-source culture. We are on a mission to support our customers innovate everywhere, with the power of Kubernetes and we help enterprises deliver Kubernetes-as-a-Service across any infrastructure.The XXX Support team is looking for smart and curious engineers to join us on this mission, where we are striving every day to raise the bar and redefine the category of open-source support. If you are someone who thrives on the challenge of investigating and solving problems across a variety of open-source technologies in the Kubernetes/CNCF universe, you will enjoy the role of SUSE Rancher Support Engineer. It is a role in an expanding universe, where a new adventure awaits almost every day.This role will allow to work from home or one of our offices and work with highly skilled and collaborative team. To support you at work we offer some fantastic perks: ample time off to relax and recharge, flexible working options, paid volunteer day for your favorite cause, meeting our team members in another countries, and a lots more.The XXX Support Engineer role is an opportunity like no other to develop a trail-blazing and specific "skills stack" that comprises Support, Consulting, Inbound Product Management, SRE, and DevOps skills. Especially, for those who might be crushing it already in a subset of these skills and are looking to expand their horizons.Focus AreasOn a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat.You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.Collaborate with development teams to resolve product issues and understand product goalsWrite content for knowledge base and create or maintain support tooling that is valuable to colleagues and customers

求められる経験
Preferred Experience & Skills
- Bilingual speaker of Japanese and Professional Working English
- Demonstrable experience with Kubernetes in either Linux or Windows environment
- Hands-on troubleshooting experience as a Support Engineer or equivalent position
- Degree-level education in Computer Science or similar experience
- Strong troubleshooting and debugging ability
- Strong skills and experience in a Linux environment
- Effective communication skills both written and verbal for customer communication and creating and maintaining technical documentation
- Demonstrable scripting experience
- Working knowledge of Terraform and Ansible
- Working knowledge of Git
- Experience with either EKS, AKS, GKE
- Familiarity with either OpenShift, Tanzu, Docker
- Familiarity with either SalesForce, Jira

保険
労災保険

休日休暇
日曜日,土曜日,祝日

給与
年収1,000 ～ 1,300万円

賞与
-
雇用期間
期間の定めなし