Job Overview：
Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: Facilitating interactions with new and existing clients Liaising with clients and supporting their account related queries；Building relationships and operations where needed；Ensuring adherence to internal policies and external legal/regulatory frameworks
Job Description：
- Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank.
- Providing information and solutions to client enquiries around Payments(EUR,USD, MCCY), Balances, Regulatory Issues and other investigations as requested.
- Client setup, training and maintenance for cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service.
- Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met.
- Accurate use of the Client Service tracking system, to systematically analyze the clients activities/inquiries including the preparation of respective reports for presenta-tion to the clients
- Handling of the internal fee and billing scheme.
- Entertaining inquires on trade finance.
- Ad hoc support required by the manage.
Professional and personal requirements：
- Recognized university degree and 3 - 5 years of equivalent banking experience；
- Previous experience on customer service with knowledge of correspondent banking and Trade Finance experience is preferred；
- Excellent interpersonal skill and analytical skills,a proactive and fast learner；
- Accuracy, diligence and the ability to deliver high quality results within tight deadlines Very good sense of risk awareness and ability to work independently Excellent team player with strong work ethics；
- Communicates in a clear, accurate, persuasive and confident manner Fluent communication skills in written and spoken English and Mandarin。
