客服服务专员.

about the job.

1. Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank.
2. Providing information and solutions to client enquiries around Payments(EUR,USD, MCCY), Balances, Regulatory Issues and other investigations as requested.
3. Client setup, training and maintenance for cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service.
4. Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met.
5. Accurate use of the Client Service tracking system, to systematically analyze the clients activities/inquiries including the preparation of respective reports for presenta-tion to the clients
6. Handling of the internal fee and billing scheme.
7. Entertaining inquires on trade finance.

Ad hoc support required by the manage. ...