junior helpdesk technician - remote.

Please note: although remote work is encouraged as much as possible, you may be required to go on-site in Calgary every so often to do a physical installation, as needed.

Advantages
• Enjoy the flexibility of working both remotely and on-site.
• Gain hands-on experience with a range of IT support tools and systems.
• Possibility of contract extension beyond the initial term based on performance.
• Work with a variety of technologies, including security systems, mobile devices, and ITSM ticketing tools.
• Collaborate with a team that values strong communication, teamwork, and customer service skills.

Responsibilities
• Provide Tier 1 support for CCTV, camera systems, and general IT incidents.
• Respond to and triage support tickets through email and ticketing systems.
• Troubleshoot, resolve, and document hardware and software issues.
• Collaborate with end-users to address technical concerns efficiently and professionally.
• Perform remote troubleshooting with occasional on-site support for installations.
• Maintain and update records of support interactions and resolutions.
• Contribute to a positive team environment and offer backup assistance as needed.

Qualifications
Mandatory Qualifications

1. One (1) years' experience in implementation, supporting, troubleshooting and documenting software and hardware solution and issues;
2. One (1) years' experience with end user software and hardware support, help desk support, help line support, and application support;
3. One (1) years' experience in Microsoft Windows Active Directory, Microsoft productivity tools, printer support, hardware peripherals, mobile device support;
4. One (1) years' experience with ITSM based ticketing tools such Remedy, Service Now, OTRS, HEAT, etc.

Desired Qualifications:

1. Experience with security camera systems such as Milestone and Indigo, experience with physical security systems such as Lenel and Commend, experience with mobile radio devices such as Bell PTT;
2. Strong verbal and written communication skills to communicate both internally and externally with personnel at all levels;
3. Strong customer service skills and team work skills; and 4. Ability to work with minimal direction.


Summary
If you’re passionate about technology and eager to grow your skills in a supportive, team-oriented environment, this role could be the perfect fit. Apply now via this job ad or reach out to your Randstad Digital representative immediately!

P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!

We look forward to supporting you in your job search!

Good luck!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

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