Are you a Junior Help Desk Support looking for a new opportunity?
Are you looking for a new contract opportunity?
We are pleased to offer you a new contract opportunity for you to consider: Junior Help Desk Support
-Start: ASAP
-Estimated length: 12 months
-Location: Montréal
...
-Hybrid role- 2 days a month at the office, which is subject to change based on business needs.
Advantages
You will have an opportunity to work with a leading employer in the local market.
Responsibilities
- Act as an escalation point towards our Wireless Network vendor (Motorola), to
investigate, expedite, and resolve network issues and business affecting problems via
phone calls and emails
- Rollout projects and deployments into production with assistance of Operation teams
- Priming root cause analysis and following up on problems with other teams and/or
vendor
- Coordinate activities with other groups including Engineering, Technology
- Development, Operations, and Real Estate to support company’s Mobility Radio’s business
needs
- Process customer requests through utilization of the CRM tool and others
- Managing and updating the inventory system
Qualifications
- Previous Helpdesk experience
- Excellent communication skills (Fluent in English and French)
- Ability to handle multiple tasks in a timely and professional manner needed
- Client facing work experience
- Knowledge and experience regarding Networks and IP Applications
- Minimum of 3 years of technical experience in a telecommunications environment (call center)
- Ability to manage and coordinate multiple customer projects simultaneously
- ITIL certification is an asset
- A clean corporate and Police security background check is required
- Bilingual French/English
Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!
Randstad Technologies Group
Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a Junior Help Desk Support looking for a new opportunity?
Are you looking for a new contract opportunity?
We are pleased to offer you a new contract opportunity for you to consider: Junior Help Desk Support
-Start: ASAP
-Estimated length: 12 months
-Location: Montréal
-Hybrid role- 2 days a month at the office, which is subject to change based on business needs.
Advantages
You will have an opportunity to work with a leading employer in the local market.
Responsibilities
- Act as an escalation point towards our Wireless Network vendor (Motorola), to
investigate, expedite, and resolve network issues and business affecting problems via
phone calls and emails
- Rollout projects and deployments into production with assistance of Operation teams
- Priming root cause analysis and following up on problems with other teams and/or
vendor
- Coordinate activities with other groups including Engineering, Technology
- Development, Operations, and Real Estate to support company’s Mobility Radio’s business
needs
- Process customer requests through utilization of the CRM tool and others
...
- Managing and updating the inventory system
Qualifications
- Previous Helpdesk experience
- Excellent communication skills (Fluent in English and French)
- Ability to handle multiple tasks in a timely and professional manner needed
- Client facing work experience
- Knowledge and experience regarding Networks and IP Applications
- Minimum of 3 years of technical experience in a telecommunications environment (call center)
- Ability to manage and coordinate multiple customer projects simultaneously
- ITIL certification is an asset
- A clean corporate and Police security background check is required
- Bilingual French/English
Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!
Randstad Technologies Group
Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more