itsm service operations contractor.

Advantages
• Opportunity to lead and shape the modernization of platforms.
• Collaborative environment working closely with stakeholders from various business areas and Information Management & Technology team.
• Chance to develop and implement cutting-edge solutions
• Platform to showcase excellent presentation skills by regularly updating and engaging with project stakeholders and IT leadership.
• Contribution to meaningful work

Responsibilities
• Provides expertise in designing, developing and implementing ITIL and Service Integration and Management (SIAM) Service Operation processes, policies and procedures to support IT operational excellence.
• Provides thorough analysis of data coupled with business understanding, provides insights on current performance and improvement opportunities
• Defines and documents IT Service Management tool requirements to ensure effective process execution and interoperability.
• Coordinates training and provides expert advice to internal and external IT support teams to ensure Service Operation processes, policies and procedures are understood and applied consistently.
• Responsible for publishing and maintaining the IT Service Operation processes standard operating procedures (SOPs), policies and procedures.
• Monitors Service Operations processes compliance and provides regular reporting.

Qualifications
-Expertise in designing, developing and implementing ITIL and Service Integration and Management (SIAM) Service Operation processes, policies and procedures to support IT operational excellence.
- Be able to conduct a thorough analysis of data coupled with business understanding, provides insights on current performance and improvement opportunities
- Strong understanding of the ITIL framework, service management processes, specifically Service Operation processes.
- Experience using service management tools (e.g ServiceNow)
- High level of IT technical competent skills, great communication skills

Summary
If you're ready to take your career to the next level, apply directly to this job ad or reach out to your Randstad Digital representative immediately!

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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

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