italian speaking collection advisor.

As a Italian speaking Collection Advisor, you will:

• be at the forefront of the business, operating via telephone/chat/email to support Italian speaking customers located mostly in the Italian-speaking area of Italy
• establish positive engagement with the customers, build relationships and demonstrate fair treatment
• conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
• provide guidance to customers on the availability of free money advice
• maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

No previous working experience in a similar role is required.

• Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
• Service oriented and problem solving mindset
• Patience and calmness in all situations
• Ability to work both independently as well as a member of a team

• A native or a near-native level of Italian
• Advanced knowledge of the English language
• PC literacy