it technical support‐プロフェッショナル派遣.

POSITIONS OVERVIEWEnd User Support / Service DeskRespond to the issues related to the proper function of their PCsProvide all tires of support from telephone to remote access to desk-sideRespond to critical Incidents (PC or LAN failure) on an on-call basisSome report support for Regional Office & BranchesHardware / Software installation and MaintenanceMaintenance and Upkeep of PC equipmentTroubleshooting complex technical problems including Desktop and laptop, Monitors, Printers, Servicer room equipment, Firewall switch etc.Provide the proper installation and configuration of all PC hardware and softwareIT administrationManage all software licenses for the installed base of applicationsSystem Documentation, Project management, Vendor managementIT service Account AdministrationComputer equipment inventoryMaintain the user accounts, Group, Security, and access privilegesTroubleshooting issues with Windows 10, Active Directory, DNS, DHCPSoft SkillsAttention to detail and good problem-solving skillsAbility to following up with clients to ensure the problem is resolvedAbility to adapt and change, and learn new tools and skillsSelf-motivated, able to deliver under deadline and multi-task under pressureSelf-starter with a passion for personal development and continuous improvementTeam orientedExcellent customer service, interpersonal and customer-facing skillsAbility to speak with the customers to find the root of theirExcellent verbal and written communication skills in both Japanese and EnglishQualifications and ExperienceUnderstanding of security practices including physical, internet, and wirelessStrong understanding of user authentication, permissions, and encryptionAt least 5 years of Service Desk Financial Industry experience is plusExperience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony, systems, messaging platforms and collaboration toolsTroubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops and remote connectivityAbility to quickly and effectively diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely

求められる経験
Understanding of security practices including physical, internet, and wireless
Strong understanding of user authentication, permissions, and encryption
At least 5 years of Service Desk Financial Industry experience is plus
Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony, systems, messaging platforms and collaboration tools
Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops and remote connectivity
Ability to quickly and effectively diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収550 ～ 800万円

賞与
0
雇用期間
期間の定めなし