it support engineer.

IT Services and Support Engineer

📍 Cambridge - Onsite, 5 Days a Week

📅 12-Month FTC (Inside IR35)

💰 £150 - £200 per day

An established global technology company is seeking an experienced IT Support Engineer to join its internal IT team on a 12-month fixed-term basis. This is a hands-on role, ideal for someone who thrives in a structured support environment, enjoys variety in their day, and has a strong customer-first mindset.

Working onsite in Cambridge, you'll be supporting end users with a range of technical issues across desktops, laptops, mobile devices, and peripheral equipment. You'll also assist with hardware provisioning, asset tracking, and routine IT operations.

What You'll Be Doing:

• Provide 1st line support across hardware, software, and mobile devices
• Set up and configure laptops, peripherals, and user accounts
• Track and manage IT assets and support hardware logistics
• Troubleshoot network connectivity and printing issues
• Collaborate with internal teams on escalations and small-scale IT projects
• Support occasional onsite events and offsite user needs

The Successful candidate should have the following skills:-

• Proven experience supporting Windows 10/11 and macOS environments
• Confident with hardware troubleshooting and end-user device support
• Familiarity with mobile device management (iOS/Android)
• Understanding of basic networking (TCP/IP)
• Hands-on experience with Active Directory, MDM tools, and remote support platformsExcellent organisational and communication skills

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