it support analyst (up to 50k/monthly).

about the company.

• A Global Investment Asset Management Company

• Deliver Level 1 and Level 2 technical support for Windows-based systems, promptly addressing hardware, software, and network issues.
• Provide specialized support for trade floor applications (Bloomberg/Reuters, etc.), ensuring traders and back-office users have minimal downtime.
• Troubleshoot and resolve system issues, escalating complex problems to higher-level support when necessary.
• Maintain accurate documentation of support activities, procedures, and user guides to enhance team efficiency and knowledge sharing.
• Collaborate with team members and management to identify areas for improvement in IT service delivery and user experience.
• Engage with users to gather feedback and understand their IT requirements, delivering solutions that align with business needs.

• Minimum of 4 years of experience in IT support, specifically in Level 1 and Level 2 roles within a financial services environment.
• Proficient in Windows operating systems, including installation, configuration, and troubleshooting.
• Experience with trade floor applications such as Bloomberg, Reuters, etc.
• Strong analytical and problem-solving skills with the ability to remain calm under pressure.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Ability to work both independently with a "Can do" mindset and collaboratively within a team environment.