Role Overview: We are seeking an experienced IT Services and Process Delivery Manager to lead governance, service operations, and process improvement across a range of IT functions. This role focuses on enhancing service delivery, managing a team, and collaborating with various departments to drive high standards in IT service management. You’ll work closely with teams across IT Service Desk, HR, Procurement, and Workplace Experience to ensure efficient and reliable IT support.
Key Responsibilities:
- Service Management Governance & Leadership: Develop a transformative IT Service Management strategy, lead a team, and implement a governance framework to elevate service delivery.
- Access Management: Oversee IT onboarding and offboarding processes, monitoring and improving workflows to ensure a smooth experience for employees.
- Software & Hardware Asset Management: Manage software and hardware lifecycle processes, including procurement, deployment, and retirement, using ServiceNow.
- Service Transition: Support project transitions to production, ensuring integration with existing IT Service Management processes.
- Stakeholder Management: Build collaborative relationships with internal stakeholders to address issues and improve processes.
- Communication & Reporting: Deliver regular reporting and communications across IT teams, focusing on updates, risks, and continuous improvement.
Qualifications & Experience:
- Bachelor’s degree in IT, Computer Science, or a related field.
- ITIL V3 or V4 practitioner certification preferred.
- Proficiency in ITIL framework, ServiceNow, and CMDB.
- Demonstrated experience in ITSM transformation and team management.
- Strong knowledge of asset management, service level management, and digital solutions.
- Excellent communication and stakeholder engagement skills.
Skills & Competencies:
- Strong leadership, organisational skills, and experience managing team performance.
- High attention to detail and ability to convey technical concepts in simple terms.
- Proactive, analytical mindset with a customer-focused approach.
- Strong competency in ServiceNow and experience in environments with strict change control processes.
How to Apply: Please submit your resume detailing your relevant experience and why you’re a great fit for this role.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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