社名
社名非公開
職種
ITプロジェクトマネージャー
業務内容
...
-Collaborate with business units to gather, interpret, and align requirements with conversational AI solutions that enhance customer support operations.- Act as a liaison between customers and the technical team, ensuring customer needs are met and their feedback is incorporated into product enhancements.- Monitor and measure the impact of deployed AI technologies, reporting on their effectiveness and adjusting strategies as needed to optimize outcomes.- Lead the implementation and enhancement of AI copilot capabilities to support customer support operators.- Ensure ongoing customer satisfaction by managing expectations and continuously delivering value through innovative AI solutions.- Utilize expertise in chatbots, Natural Language Understanding (NLU), dialogue design, and knowledge management systems to drive improvements in customer interactions.- Engage in the development and optimization of FAQ systems, Interactive Voice Response (IVR), Automatic Speech Recognition (ASR), and Text-to-Speech (TTS) technologies.
求められる経験
- Fluent in both Japanese and English, with exceptional communication skills to interact effectively across diverse teams and with clients.
- Demonstrable experience in managing customer relationships and communicating the impact of technological solutions on business operations.
- Passion for LLM, GenAI, and their potential to significantly enhance customer experiences and operational efficiencies.
#LI-DNI
保険
雇用保険
待遇・福利厚生
食堂
休日休暇
日曜日,土曜日,祝日
給与
年収500 ~ 800万円
賞与
0
雇用期間
期間の定めなし
show more
社名
社名非公開
職種
ITプロジェクトマネージャー
業務内容
-Collaborate with business units to gather, interpret, and align requirements with conversational AI solutions that enhance customer support operations.- Act as a liaison between customers and the technical team, ensuring customer needs are met and their feedback is incorporated into product enhancements.- Monitor and measure the impact of deployed AI technologies, reporting on their effectiveness and adjusting strategies as needed to optimize outcomes.- Lead the implementation and enhancement of AI copilot capabilities to support customer support operators.- Ensure ongoing customer satisfaction by managing expectations and continuously delivering value through innovative AI solutions.- Utilize expertise in chatbots, Natural Language Understanding (NLU), dialogue design, and knowledge management systems to drive improvements in customer interactions.- Engage in the development and optimization of FAQ systems, Interactive Voice Response (IVR), Automatic Speech Recognition (ASR), and Text-to-Speech (TTS) technologies.
求められる経験
- Fluent in both Japanese and English, with exceptional communication skills to interact effectively across diverse teams and with clients.
...
- Demonstrable experience in managing customer relationships and communicating the impact of technological solutions on business operations.
- Passion for LLM, GenAI, and their potential to significantly enhance customer experiences and operational efficiencies.
#LI-DNI
保険
雇用保険
待遇・福利厚生
食堂
休日休暇
日曜日,土曜日,祝日
給与
年収500 ~ 800万円
賞与
0
雇用期間
期間の定めなし
show more