it network specialist.

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job details

summary

job details

  • key responsibilities


    • Work with telecommunications and network team to Implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, UCCX, IM&P, Finesse, Jabber, Voice Gateway, etc;

    • Advanced Support with Cisco's IP Telephony and all related Cisco IP telephony infrastructure;

    • Voice project resource for office moves and new facilities on including coordination of circuit installations and turn-ups, design call flows;

    • Implement and Maintain Cisco Room Kits for video conferences services;

    • Ability to troubleshoot Cisco Networks to diagnose root cause and resolve voice issues;

    • Solutions together with IT Enterprise Architect team;

    • Strategy of Group IT&S, making suggestions for improvement where required;

    • Maintain all collaboration/voice related documentation and working instruction in the central repository;

    • Interface and support the Security, Software and System teams in solving cross-discipline complex problems that involve the network disciplines;

    • Participate in providing process and configuration evidence for security and ICOSIT audits;

    • Monitor network systems for outages, utilization thresholds and lifecycle to take proactive actions.

  • skills


    • More than 3 years of experience in network role;

    • Be familiar with on-premise and cloud environment;

    • Cisco certifications such as CCNA Collaboration, CCNP Enterprise and/or CCNP Collaboration;

    • In-depth knowledge of Cisco collaboration products and technologies including CUCM, Webex Teams, Webex Meetings;

    • Strong understanding of networking concepts and protocols (TCP/IP, SIP, H.323, VLANs, QoS, etc.);

    • Proficiency in configuring and troubleshooting Cisco routers, switches, and firewalls;

    • Proactive, energetic, independent, self-motivated and able to manage complexity;

    • Required to work after office hours or on weekends when necessary;

    • Collaborate with remote peers and stakeholders all over the world;

    • Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business;

    • Actively lead or participate in team and IT Project meetings;

    • Ensure a cross functional alignment to minimize down-time within the overall IT landscape;

    • Proactive, organized and able to plan tasks with others;

    • Good written and oral English communication skills.

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