it analyst.

As a consultant with our client, you’ll receive:
- Highly competitive market hourly rates
- A 6 month contract with a strong probability of extension
- Remote interview process


Responsibilities
Reporting to the IT Support Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Burnaby Support Office users, providing a high level of customer service remotely and in-person.
- Provide remote support to our Retail colleagues and partners
- Provide desktop and user support at the Burnaby Office location
- Set up new user accounts and assist with onboarding
- Troubleshoot network issues and escalate effectively where required
- Utilize ServiceNow to log, update and resolve support tickets
- Collaborate with internal teams and 3rd party vendors to troubleshoot and resolve Incidents
- Contribute to the continual service improvement of our IT support services as we grow

Qualifications
- A passion for providing excellent customer service
- Strong communications skills, both written and verbal
- Previous experience providing both remote and desktop support
- Experience with the following is key:
- Windows 10
- Office 365
- Azure Active Directory
- Computer Hardware (Laptops, Desktops, Monitors & Peripherals)
- Mobile Device Management
- Basic Network Troubleshooting
- Basic Application Troubleshooting

Experience with the following is a bonus:
- Administering users and phonelines through RingCentral
- Configuring devices and profiles in JAMF
- Retail-specific Hardware, Software and Support processes
- Troubleshooting or configuring Cisco Meraki equipment
- Clinical software troubleshooting, and understanding of optometry equipment

Summary
If you are an IT Analyst and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.

Apply below or reach out to your Randstad representative for more information.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.