inbound insurance customer service retention.

• Located in Sydney CBD - close to public transport, shopping and cafes
• Full time permanent opportunities with hybrid flexibility
• Begin a career in a stable industry where you are making a difference to Australians!

• Start date: January 2025

About the company:

Our client is a not-for-profit health fund that provides a range of health insurance policies to its members. Being a proud, member owned organisation, they are built by members to bring significant value to members and deliver more benefits in the long run and viability to the mutual health fund industry.

About the role:

This is a permanent full-time customer service & sales call centre opportunity, reporting to the Retention's Team Leader. You will be responsible for for maximising outbound and inbound call opportunities to promote and retain existing members who have indicated they wish to cancel and win back members who have left the fund by managing member issues and price, product or claim related concerns.

• Handling inbound and outbound calls from members who have cancelled or indicated they wish to cancel with the aim to retain their business
• Deliver exceptional service by demonstrating members needs are understood and handled
• Work towards KPIs and service targets and ensure adherence to compliance

Your skills & experience:

• Previous customer service experience from retail, hospitality, banking etc (call centre experience desirable)
• Excellent written and verbal communication skills
• Problem-solving skills whilst working under pressure
• Ability to work well within a team
• Passion for serving customers

Benefits & rewards:

• Guaranteed 9.5% shift loading on top of your salary package
• Flexibility with hybrid work from home structure
• Comprehensive training and development
• Discounts across all products
• Dynamic, vibrant & passionate team who celebrate the small and large wins together
• Reward & recognition programs with long term career prospects

If this sounds like you, hit apply now or please email Lavender.Pham@randstad.com.au with your updated CV.

NB. the role is open to Australian Citizens or Australian Permanent Residents

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.