inbound customer service advisor.

Inbound Customer Service Advisor - Finance
Lower Kingswood, Surrey
£25700 salary plus 10% bonus
Hybrid - 2 days in the office

Our client is a world leading investment management and financial services organisation, based in Kingswood. They are currently recruiting for Inbound Customer Service Advisors, based in the office 2 days per week. You will receive comprehensive training, opportunities to grow and progress as well as free onsite parking.

Responsibilities:

• First line support for customers and Independent Financial Advisors (IFA's) understanding their needs to provide the right solutions to them.
• Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business.
• Explain UK products & services as well as provide guidance on tools and sources of information to empower customers to self-serve.
• Adhere to the call process ensuring application of best practice in call introduction, query identification, resolution and call closure.
• Acknowledge and manage customer complaints, striving to achieve early resolution where possible.
• Quickly and efficiently escalate risk, potential fraud or vulnerable customer situations, ensuring escalation to the appropriate person/team.

Skills:

• Experience within a customer service role.
• Strong communication skills, comfortable liaising with customers over the phone and via email or letter.

Please note, you will be required to provide details for credit checks and other pre-employment back ground checks prior to appointment.

If this is something of interest, please apply with your CV.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.