There are multiple disciplines within ICT to support our internal organization. One of these teams is the ICT Operations and Core Services team. This team
consists of the Infrastructure, Workplace, Asset management, Project Management, Collaboration tooling and ICT Service Centre & Repro teams.
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In this job you will be working at the ICT Service Centre and be responsible for supporting our internal employees. In this roll the ICT Service Centre
supports, together with local ICT contacts, 9500 workplaces around the world. The ICT Service Centre is a skilled services centre responsible for logging and handling of tickets. You will be picking up calls and tickets in the ticket system, you ask the right questions to get to the bottom of the problem and try to resolve it.
Job Description:
As an ICT Support Engineer you are driven to provide the best possible IT customer service. You have a broad knowledge of different subjects which you can use to resolve a variety of tickets, leading from hardware, to Windows and even to application specific issues.
As ICT Support engineer you analyze and resolve incidents or service requests and contribute to resolving problems while supporting our international Vanderlande
colleagues worldwide within regular office hours. As Senior member of the team you will also use your knowledge to guide others to resolve tickets and service requests efficiently and try to think of routine tasks to automate together with specialists.
Your profile:
As an ICT Support Engineer you are a teamplayer looking to make our department everyday better. You understand that automation is needed in a fast growing
organization and it saves time for the ICT Support team. Your communication skills, both verbal and written, strong for an international company of many different offices around the world with different types of cultures.