hr specialist (ssc).

about the company

Our client is in the SSC industry.

about the role

They are currently looking for a HR Specialist (Mandarin Speaker) to join their team. Your responsibilities include but are not limited to the following:-

• Delivering exceptional customer service: Addressing inquiries, issues, and complaints promptly and expertly, while ensuring customer satisfaction.
• Managing employee lifecycle: Overseeing onboarding, probation periods, changes in terms, and leavers, including accurate payroll and benefits administration.
• Ensuring compliance: Adhering to corporate policies, standards, and HR service processes, including accurate record keeping and reporting.
• Streamlining operations: Efficiently handling tasks like employee and pay administration, workflow management, and data entry.
• Continuous improvement: Contributing to HR Customer Service Delivery strategy, analyzing data to identify and solve problems, and mentoring team members.

about the manager/team

You will be reporting to the Team Leader, working in a team of 5-6 person.

skills & experience required

To be the ideal candidate for this role, you will come with at least 3-5 years of HR administration experience within a regional HR Shared Services organisation. Proficiency in Mandarin is required in order to effectively support and communicate with Mandarin-speaking clients and stakeholders. You have experience of delivering to customer service targets within a complex environment.

how to apply

If this role interests you, kindly write in now to Celine or click apply here for a smooth easy process to register your interest and CV for the role. Due to a high demand for this role, we regret that only shortlisted candidates will be notified.

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