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Band:-
Band 3 (SubK)
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Job Description:-
you are responsible for receiving calls, emails, or chats and resolving HR-related queries from employees. You should be flexible to work in shifts. Your responsibilities also include-
- Interface with customers to resolve questions and issues regarding compensation administration/processes.
- Provides data for any internal business controls team as required.
- Ensure compliance to the client’s existing standards.
- You will require to have good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.
- Educate and document enquirers on processes whenever necessary
- Provide quality customer service on every interaction
- Identify, investigate, analyse, and resolve Issues identified within process
- Monitor and process ticket in ticketing system.
- Provide floor support for escalation and query resolution
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Education Qualification:-
Required Education: Bachelor's Degree
Preferred Education: Master's Degree in HR
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Experience:-
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No of requirement
2 Band 3
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Shift Timing's: -
US Shift
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What is expected
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Required Technical and Professional Expertise
- Has good knowledge on handling HR Contact Center Operations related queries over Inbound Calls, Chat & E-Mail
- Strong knowledge of MS Excel & Word
- Excellent communication skills in English both oral written
- Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
- Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
- Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
- Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
- High degree of numeracy skills with meticulous attention to details
- Team work – the ability to work well within the team is key to this role
- Ability to communicate and resolve difficult customer service issues Expertise and knowledge in Core HR related processes (excluding Recruitment)
- Good knowledge of MS Excel
- Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
- Ability to trouble-shoot and implement changes in his/her processes
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Eligibility Requirements:
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Location:-
Bangalore (EGL Building)
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Duration of Contract;-
1 Year
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Expected On boarding Date:-
9 Jan 2024
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Budget for Each Level:-
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No of Working Days in a week:-
5 days a week
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No of Working hours in a Day:-
9 hours
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Please external Customer is GOE:- (Government Owned Entity)
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Candidate's to have Domain Experience:-
Preferred to have